On christmas eve last year - 2008 - our sump pump failed and we had water starting to flood our basement. The Water Works was able to send a technician out on christmas day. They replaced our pump with a temporay pump they had on the truck (no pump suppliers open on christmas day) and returned first thing boxing day to install a new pump.
A few days ago - Dec. 5, 2009 - the pump quit. The Water Works showed up the same day and once again put in a temporary pump while they worked to replace the pump under warranty. They have replaced the pump and on their own accord have decided to upgrade to a heavier duty pump to provide greater security for us and at no cost to us.
In addition to be great "life savers", Michael has provided very friendly and extremely professional services.
- Approximate cost of services:
- $1,000.00
- Company Response
Hi Steve!
Thank you for letting us know about this plumbing problem.It is my pleasure to take of it.Thanks for letting the community know that we stand solidly behind all of our work and the product contained therein.We wish you Happy Holidays and Health to you and your family.
Michael Yuffa and Staff, The Water Works Plumbing Inc.