As a new homeowner, and a single female, my knowledge of plumbing-related problems is quite limited. I had what I suspected was a clogged drain in the basement, and called up WaterWorks. They gave me a window of a two hours the following evening, as my schedule is quite busy. I didn't have to wait at all - they were right on schedule. Michael was incredibly helpful with explaining the problem to me - older houses have smaller pipes which have a tendency to get clogged. He explained my options to me, in layman's terms so that I understood - and got right down to what needed to be done. I had a fixed drain within the hour! Both service AND customer service was so much more than I had anticipated with my first plumbing experience in my new house! WaterWorks also has this annual fee, sort of like a costco membership, whereby all work performed is at a discounted rate - and seeing as I have a laundry list of repairs - I will definitely be taking advantage of this! Thanks so much - you guys were awesome.
- Approximate cost of services:
- $300.00
- Company Response
Hi Christina in North York - thank you for your fantastic review, we are thrilled that you are happy with our services. We always make sure that you have all of your options so that you can make the right choices for you and your home, nice to see that you have a membership with us and will continue to give you the best customer service out there thanks again from all of us here at Water Works Plumbing and Drains Inc