Drain Com

We live in an older semi-detached house in east Toronto and we noticed the toilet in our basement washroom wasn’t flushing well and when trying to troubleshoot the problem, we noticed that water had been coming up through the floor drain in the utility room. We called three different plumbers (all well reviewed on HomeStars) and left messages (which were never returned) before finally calling DrainCom. They actually answered the phone and we were able to schedule a plumber visit for first thing the next morning.
Mike D. Showed up right on time and after trying the plunger and the snake to no avail, decided to pull the toilet and do a video camera inspection. The camera showed that the sewer line outside was broken and clogged by tree roots. Mike was able to clear enough of the clogs with the power snake to get the water moving, but advised us that we’d need to excavate and replace the pipe to the city line. After we agreed to the excavation work, DrainCom was able to get all the required locates from the city in a day and Mike and his crew showed up bright and early the next morning (a Saturday). They managed to dig down over 9 feet to the pipe via a pretty narrow flowerbed without disturbing our brick walkway or the neighbours concrete walkway – didn’t think it would be possible, but they did it! They pulled a bunch of roots, replaced the pipe and had the trench refilled by mid-afternoon. When they were finished you could barely tell that anything had been done – they were that neat. They even managed to save and replace the three plants that were in the bed. We still have to have the city do some work on their side of the line, but our drains have been working fine so far.
Overall this was one of the best experiences we’ve had using any contractor or tradesperson since we’ve been homeowners. Mike was very professional, thorough and always told us exactly what he was doing and why he was doing it. The entire crew was incredibly neat and respectful of our (and our neighbours) property. We will definitely be calling DrainCom for any plumbing issues in the future and would not hesitate to recommend them to anyone else.