We had a family of racoons living in our attic and contacted this company to remove them. They responded immediately, arriving within the hour. They installed a trap door in the hole where the animals were entering the attic. Unfortunately we paid this company in full and they never returned to complete the job. They advised us that they would return in 5 days to remove the trap door, advising us that the animals would not be able to re-enter. This was not the case - the racoons went on a rampage, tearing new holes into our roof. Not only did they not remove the racoons, they did not return our calls. On 2 occasions they advised that they were coming, however they did not show up. Unfortunately, I would not recommend this company to anyone.