Modus Enterprises

Kitchen Planning & Renovation
Burnaby BC V5C
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Reviews for Modus Enterprises

Average customer rating:
9.3 10 (81 reviews)

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shane_oneill
shane_oneill
0 reviews Bowen Island, BC
10/10

Kitchen install

They were impressive. Well trained, prepared, provided a quick quality install. Very pleased with my experience with Modus.

Approximate cost of services:
$12,000.00
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D.soetopo &.
D.soetopo &.
0 reviews Mission, BC
10/10

Kitchen Renovation

New cupboards and cabinets and lighting were installed in one day. Work was extremely well done. Installers were very respectful, polite and professional; - they did a top knoch job! We were very, very impressed by our experience!

Approximate cost of services:
$7,500.00
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Company Response

Thank you for recognizing the convenience of the one-day installation. We are proud to be able to provide this service to our clients. It makes everyone's life easier and your Kitchen project run smoother and move faster. Our team wishes you many years of joy in the new kitchen!

Private User
Private User
Private User reviews Calgary, AB
10/10

Kitchen Install

We had Modus Calgary design and install our IKEA kitchen and we couldn’t have been happier. Communication was easy, the measuring service was so helpful and informative and the install was less than 5 hours from start to finish with 5 guys. The installers were clean, friendly and quick. I would highly recommend anyone who wants to save themselves a bit of time and stress and doesn’t mind paying a bit extra, to hire Modus for their install.

Approximate cost of services:
$7,000.00
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Company Response

Thank you for taking the time to write the review. We are happy that you had a good experience, and we hope that you enjoy your new kitchen for many years to come.

Debbra from North Vancouver
Debbra from North Vancouver
4 reviews North Vancouver, BC
10/10

Kitchen Renovation

We purchased an Ikea kitchen and Modus Enterprises demolished and installed our new kitchen. The Manager, Sarah, was extremely helpful and answered all my questions in a very timely manner. Modus is so fortunate to have her.

The demolition crew were organized and strategic in the removal of the old cabinets. Very professional in every way. Our kitchen was left clean without any debris or sawdust on the floor and they took away our cabinetry.

We were extremely fortunate to have John and his crew install our new kitchen. John reviewed the new layout and quickly saw several issues. We were very pleased that he addressed them with us and are extremely pleased with the results. Several modifications had to be done on the spot and they were accomplished with a high degree perfection. John and his crew were scheduled to install the kitchen in one (1) day. With the modifcations, the timeline expanded and they stayed until the job was complete and that we were 100% satisfied.

We would recommend Modus Enterprises without hesitation.
Deborah& Jerry

Approximate cost of services:
$5,000.00
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Company Response

Thank you Debbra for your business and the review.

Carol in Vancouver
Carol in Vancouver
1 review Vancouver, BC
10/10

Kitchen Renovation

John and his team were excellent. We have a small and somewhat quirky kitchen space that we were trying to squeeze as much space out of as possible. He worked with us to make the most of our space in the circumstances. In the end our kitchen looks really nicely finished and well put together. We are pleased.

My one comment is that Ikea needs to make it more apparent how to book the in-home planning session with Modus as the only way that you can book this is by going into an Ikea, apparently. Thinking in home planning was no longer an option, we booked an instore planning session and then found out that we could have had someone come into our space and help us. It all ended up alright but it would have saved some blood, sweat and tears if we'd known how to arrange in home planning.

Approximate cost of services:
$3,000.00
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Company Response

Dear Carol.
John and his team are like a well-oiled machine that produces wonders! Decades of experience and hard work are packed in there :) We are very happy to hear that you have experienced it and as a result got a lovely kitchen!

As for the in-home planning that our team offers, it saddens us that IKEA doesn't offer bookings online for that. It would be more convenient for you, the customer, and as you said, it would save a lot of time, energy and driving hours.

Please let us know if you need any more work in the future.

Enjoy the kitchen and we hope it brings you joy.

Modus team.

Carol Zazula in Calgary
Carol Zazula in Calgary
1 review Calgary, AB
10/10

Kitchen Renovation

A total transformation of the kitchen. People can't believe it is the same space. All started with a great design and followed by excellent project execution. The trades were all high quality professionals and provided extended warranties on their work. Kim's project management was excellent and she kept us informed every step of the way; no questions from us went unanswered. Everything was done as planned with removal of the old kitchen on August 17 and final finishes on September 12 which is pretty awesome for all that was done. Would call on Modus for any future renos and will refer friends and family to them. This was a pretty daunting and disruptive event when we started on the renovation path, but thanks to Kim and her teams of tradesmen, our confidence grew as each step of the plan occurred. A ver positive experience.

Approximate cost of services:
$14,000.00
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Company Response

Fantastic!
We hope you enjoy the space filled with joy with family and friends for years to come!

Private User
Private User
Private User reviews Turner Valley, AB
10/10

NEW KITCHEN INSTALL

I am very impressed with the JOB the guys did ... it was a TEAM effort ... nice to see REAL PROFFESIONAL people at work . KIM was GREAT at coordinating the project . I was almost in a state of shock at how well it all turned out . I will send some pictures when I can

!!! THANK YOU !!!

Approximate cost of services:
$2,500.00
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Company Response

Thank you!
Proper coordination is half the job! :)
We are happy to hear that you have had positive experience and wish you enjoy the space!

jjoyce12! in Calgary
jjoyce12! in Calgary
1 review Calgary, AB
10/10

Review of Modus Enterprises

Modus was very efficient and timely with all of their work and our requests. Trades came as scheduled and completed work as scheduled. There was only one trade (Jadestone) that was slow to respond but that was not Modus' fault.

I would highly recommend using Modus to manage and schedule renovation work in the future.

Approximate cost of services:
$10,000.00
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Company Response

Dear Joyce.
We are thrilled to hear that you had positive experience with our Calgary team! Enjoy the kitchen!!

Nick in Okotoks
Nick in Okotoks
1 review Okotoks, AB
10/10

Kitchen Reno

Very impressed with the service received from Modus, I have already recommended them to friends and would happily use them again.

Kim in the Calgary office kept the process simple, transparent and efficient. The various trades (demo crew, drywall crew, electrician, tiler and kitchen installers) were all on time, efficient, highly service focused, and skilled in their trades. I think the costing was very fair also, in comparison to other estimates I obtained. The whole kitchen (from demo to tiling) was done in five days. That's pretty amazing compared to the nightmare stories I hear from friends.

A good, reliable, service orientated company.

Approximate cost of services:
$3,000.00
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Company Response

Thank you, Nick!
"simple, transparent and efficient" combined with our experience is the winning combo for a successful job. We are glad you have recognized this and are happy that you had positive experience, especially nowadays when those horror stories are a common occurrence in the busy industry. We would be happy to work with you in the future!

Kerry F in Calgary
Kerry F in Calgary
1 review Calgary, AB
1/10

Kitchen installation

We picked a kitchen from Ikea, had their contractor Modus come to our house and design it, and rip out our old one. Sadly things did not go to plan.

We specifically chose a wood coated countertop (Karlby) and then were told at the point of installation that it wouldn't work for our island as it wasn't finished all the way around. They then said it was our fault because we ordered the parts (from their list) from Ikea and that we chose that one (in the presence of the designer). After disputing having to pay extra for new countertops, they refused to install new ones for us saying "we wouldn't be happy" so my husband learned some quick woodworking skills to do it himself as we were left with a half finished kitchen. The only compensation we got was the cost of one of the countertops that we couldn't return as they had cut it already.

The contractors then wouldn't accept responsibility for denting our 9 day old brand new fridge, so they again said because we might have done it (it is at the exact height of the dishwasher they moved against it to install so it wasn't us) they would only pay for half of a new door. So we refused, on the grounds that by doing so would be accepting some sort of liability ourselves. We wanted them to pay for the damage they had done. We later discovered that the island wasn't even straight because they used the wall which wasn't plumb. They also didn't include one of the tall panels we needed to finish the job in the design and therefore it wasn't ordered until after installation.

In full transparency, Modus did offer to take our countertops back to Ikea for us, when the extra part we needed was back in stock. No date was set however and we needed the money to buy new countertops from Lowes. By this point we were fed up so we hired a U-Haul van and went to Ikea to return the countertops ourselves.

Approximate cost of services:
$3,700.00
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Company Response

Dear Kerry F.

Thank you for taking the time to write a review. We are sorry to hear that you had a poor experience with our Calgary team. As your kitchen project has now been completed, and our further efforts to work with you towards a more positive outcome have been refused, allow me to lay out the chronological installation process to clarify why the situation turned out the way it did.

Countertop:
Our IKEA Planning specialist met with you as scheduled to assist with planning your kitchen at your home in April. The service that you booked was a flat fee service to help you lay out the IKEA kitchen cabinets at $250 for 4 hours of in-home consultation. As you were made aware from pre- appointment communication, as per the outlines of your selected service our Planner does not pick the countertop material for you and all material-selection decisions are required to be made prior to the appointment. When it was indicated during your appointment that you preferred a 15” deep island our planner reminded you that you would be required to select a countertop at your leisure either at IKEA or through a different supplier, and would be able to confirm selection/pricing at that point . A technical detail stating that the 15” deep countertop does not exist as a pre-cut material at IKEA was provided to you at that time, along with paperwork noting: “Customer to finalize countertop selection”. Unfortunately, the material that was purchased in store was not suitable for the surface it was intended to cover. This incorrect material then arrived to the job site where our installers brought this to your attention. At that time it was then made clear to our team that you would instead like it to be cut for another portion of the kitchen (not the area in question), and our installers proceeded as per your work order. Later in the day you stated your final decision not to use the piece after all, but as the material was already opened and cut it was deemed unable to be returned to the supplier. In good faith, and to alleviate the frustration that you were experiencing, our office offered to cover the cost on your behalf.

Panel material:
At the conclusion of your original kitchen planning appointment, our IKEA specialist provided you with a final confirmed and completed layout saved into your personal online IKEA account, along with the appropriate paperwork.. However, at some point between the conclusion of your planning appointment and the day of purchasing materials at IKEA, your original completed layout was logged in to and changed from our Planner’s recommended final state. This resulted in the original material list compiled by our planner to now be inaccurate, as we were not aware of the design changes which now required an additional panel to reflect the changes made. Of course, there was no way for us to know that revisions had been made, and our installation team was faced with an incomplete order for installation. We immediately proceeded to order it and deliver it from IKEA in your behalf, however it was unfortunately not in stock at your local IKEA store on that day.

Fridge:
In instances like this there is unfortunately no way to know how or when the dent occurred, so instead of pointing fingers we decided to offer you compensation for half of the amount of the fridge dent fix/ new door cost.

Other:
It was clearly stated that you refused to pay our installation team for their full day of work if they would not provide free removal of all materials packaging. In an effort to make the best of a stressful situation, our office agreed to provide this service complimentary, although it is usually offered at the time of booking as a separate fee/service.

We understand well how complex a kitchen renovation is, and this is why we make such an effort to provide clearly outlined and detailed instructions in all our verbal and written communication prior to booking services. This has been put in place to ensure a smooth workflow, but unfortunately this documentation is sometimes ignored and/or labeled redundant, and this is often when challenges/issues surface and sometime cause the scheduled work from proceeding as planned. Unfortunately, instructions were not followed in this case, our cabinet layout was changed without letting us know and our installation team was faced with a surprising new layout and improper material on-site.

Thank you for giving us the opportunity to present the facts related to this job.
Please enjoy your IKEA kitchen, as it is an amazing product and will serve you well for decades to come.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Modus Enterprises

Modus Enterprises is an independent company, locally owned and operated out of Vancouver, BC, with an office in Calgary, Alberta. Since 1998, a significant focus of our business has been providing certified installations of IKEA kitchens. For the last decade we have coordinated commercial & residential renovation projects with exemplary ...
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