This company just wants your money and once they have it they are unresponsive. I am sure they do great installs but unfortunately we never got that far with them. We hired Modus (via IKEA) for an in home consultation with the idea to then hire for install.
Our Kitchen planner (Tom) arrived late but was gone before three hours was up and not the four hours we paid for; yet still left my wife and I unsatisfied and uncomfortable with our IKEA kitchen order. While Tom was at our house, our interaction with him was unpleasant. He did not listen to what our preferences were for the kitchen, and at times came off rude and demanding with his opinions while offering very little as far as explanations.
Following our in home consult, I reviewed the IKEA plan and followed up with Tom for a number of questions and changes of which I received no response. I followed up with a complaint via the Modus website and again received no response. Luckily I found the personal time to modify the plan myself and answer my questions elsewhere, however, my wife and I feel robbed of the money we spent for the kitchen planning.
Given our experience with Modus, I would not recommend them to anyone but rather recommend requesting another contractor via IKEA and or doing your own research for a contractor.
- Approximate cost of services:
- $250.00
- Company Response
Dear Adam. We thank you for coming forward and emailing us about this experience few weeks ago. Actions were taken. We are sorry that you feel like the $250 IKEA Kitchen layout planning service was not worth the time and money. We are ready to deduct the full amount you have paid for the layout planning off of the installation service should you decide to give Calgary Modus another chance to rectify the situation. If you have decided to hire another contractor for the work, we will gladly issue the payment for the time you paid for and didn't use out of the 4 hr service (in your previous communication you have indicated having 1 hr unused). Again, your feedback is more than valuable and we have already followed up with appropriate internal actions.