We used the company's services twice. Both times we were satisfied.
- Approximate cost of services:
- $399.00
We used the company's services twice. Both times we were satisfied.
Horrible moving job from Toronto to Florida
Hello Izzy.
We are very sorry that you have had a negative experience, but I would like to clarify a number of points. Yes, we took a deposit in order to book our truck to move your belongings to Florida. We were delayed for a few minutes, which we warned about in advance by phone.
There was indeed one driver in the truck, but a helper was sent to help him. The driver started unloading light things while the helper was on the road, but you decided to help him. As a result, all the things were unloaded in 30 minutes, and the helper, which was 5 minutes away from you, turned around, since all the things had already been unloaded.
As for the price: at the stage of concluding the contract, we gave you a 10% discount! All the necessary tools for disassembly/installation were available, but your furniture required a non-standard approach to assembly, as it had a lot of mechanisms that only a specially trained person could correctly expose. We offered you to send these specialists at the expense of our company, to which you refused and demanded a refund of $500.00USD. Let me remind you that we have provided you with a discount of $330.00USD. In any case, we apologize for the fact that you did not like the experience of moving with our company and thank you for your feedback. Your feedback helps us get better!
Moving from Toronto to Saskatoon
These guys really know how to make things easy.
If I could give negative stars I would
Do not use Trans Moving at any cost and i mean it at any cost
Hello, dear Ketan. We are very sorry that it was not your fault that there was a delay in the delivery of your cargo. On behalf of the company, I apologize for you. We really couldn't deliver your cargo on time. However, all our contacts: telephone, electronic mail, fax-are available at any time of our company's work.(8:00AM - 8:00PM) We can't afford not to be in touch.
As for the insurance coverage for the TV. We delivered the things and you had time to check everything and make sure of the integrity of the things. You unwrapped your boxes and packed things in the presence of our employees, and made sure that things (including the TV) are in order.
A few days later, you wrote that your TV was broken.
Unfortunately, we can't know what you did with your things during these two days. Moreover, the fact that you looked at your things in the presence of our employee and did not see any defects on the day of moving does not give us grounds for insurance payments.
Nevertheless, I once again apologize for the delay with your things.
Hello Zane. Thanks!
Hello Michael.
Thank you!
Hello Jeffrey. Thank you!