Horrible moving job from Toronto to Florida
Bad bad experience with this company! Horrible communication. Horrible service. It’s just sucks that companies like trans moving aka easy moving Still operating. I hired them to do a moving job from Toronto to Florida(Bedroom and Dinning room). All they cared about is taking a deposit before giving you further details. They didn’t arrive on time as promised. Check this out…. They sent a truck with 1 driver no helper!!!!! Minimal tools. We had to help the driver(in his late 60) off load the truck and bring it to our condo. we paid them over $3000 for delivery, full setup and removal of packing.sadly it didn’t happen. The only thing they did was driving the furniture from Toronto to Florida. We had to help the one driver to bring the furniture up. They didn’t setup a single item due to luck of experience and minimal tools. They didn’t unpack the furniture, they didn’t remove the packing. They took ZERO ACCOUNTABILITY!! We had to do it all by ourself. Shame on them!! Never again. It’s sucks that I have to write a bad review on a company. But this is a true story that I had to share. Don’t hire this company!!!
- Approximate cost of services:
- $3,200.00
- Company Response
Hello Izzy.
We are very sorry that you have had a negative experience, but I would like to clarify a number of points. Yes, we took a deposit in order to book our truck to move your belongings to Florida. We were delayed for a few minutes, which we warned about in advance by phone.
There was indeed one driver in the truck, but a helper was sent to help him. The driver started unloading light things while the helper was on the road, but you decided to help him. As a result, all the things were unloaded in 30 minutes, and the helper, which was 5 minutes away from you, turned around, since all the things had already been unloaded.
As for the price: at the stage of concluding the contract, we gave you a 10% discount! All the necessary tools for disassembly/installation were available, but your furniture required a non-standard approach to assembly, as it had a lot of mechanisms that only a specially trained person could correctly expose. We offered you to send these specialists at the expense of our company, to which you refused and demanded a refund of $500.00USD. Let me remind you that we have provided you with a discount of $330.00USD. In any case, we apologize for the fact that you did not like the experience of moving with our company and thank you for your feedback. Your feedback helps us get better!