Easy Moving Toronto

Our experience with Trans Movers was satisfactory and no better.
They moved all of our stuff (with the exception of a full-length mirror that I later realized never arrived!), and they were polite and professional.

We had to move out of our apartment on the 31st and into a new one on the 1st, so they had to keep our stuff overnight (for $100 storage fee).

The most annoying thing was that they charged us for the same number of hours to unload the truck into storage, as it took for them to load the truck from our apartment. There is no way it would take that long, since to load the truck, they had to get the stuff from different parts of our apartment, work it around the doors, down the hallway, into and out of the elevator, through a door, around two corners, through another door and on to the truck. To get it off the truck and into storage, that’s all they have to do, get it off the truck. It’s their warehouse!
And then they charged us the same for the next day, though it did take less time.

The other disappointing thing was the number of broken items. I did say that the air-conditioner needed to be kept right-side up, but they put it upside down. Since it is a portable unit, it collects a lot of water, and it is impossible to totally drain it all. After spending a night upside down, water got into the electronics and it no longer works. The box wasn’t labeled “this side up” or anything though.
A wardrobe was broken, a dresser was broken (these can be fixed with some nails, we think, and neither are high-quality furniture or anything), and a cage I have for my small pets had 6 of the bars bent, three significantly (again, I specifically said it was much more fragile than it looks, but I was able to bend the bars back into place, so it isn’t broken). And like I said, one mirror just didn’t show up, and I didn’t realize ‘til the next morning. I don’t care too much about that, since I paid 10 dollars for it 4 years ago.

So yeah, satisfactory.

The main thing was the charge for the loading and un-loading for the storage. We were told that storage was a minimum 100 dollars, BUT they never said anything about having to unload the truck in storage, and reload it for the next day! So it ended up being 600 dollars for the storage. That was a big shock for us. We thought they would be storing it on the truck. They didn’t tell us they’d charge us to unpack and pack the truck, but even then, we really feel they overcharged for that portion of it, just in terms of hours of labor.