I think they did a very good job on the eaves and downspouts. However, a couple of things forced me to give them less than a perfect score. First, I had just got my roof done and evidently the way it was installed made the eaves job more difficult. While they were working I went out to take a look at how it was going when one of them started yelling at me that they should charge me more money. The other issue is the number of screws and nails I've found on my driveway since they finished the job. They started the job about 10 days after the roofers finished. During the 10 days between jobs I had no issues. Since Maxima finished I've had two flat tires and found 10+ screws/nails on the driveway alone. While it's clear the screws came from them (new with brown paint matching eave colour), I suspect the nails fell into the old eaves when the roof was being done and then made there way onto my driveway when the Maxima guys pulled down them down. Definitely not entirely their fault, but I can't help but think a proper clean up would have avoided this.
- Approximate cost of services:
- $2,000.00
- Company Response
HI Brad! Thanks a lot for high rated and detailed review! We do not expect 10-star from every customer as we all humans and not every time perfect - but we are trying our best to get them.
Please spend a minute with me going over your review, because
I think some of yours points for which we got a little lower than 10 score are wrong:1) - " ... one of them started yelling at me that they should charge me more money"
.- Dear Brad, we never, never "yelling" at our customers at any circumstances. That - "one of them" was me, and I clearly remember that moment, I didn't "yell",I told you,or advice you and my voice wasn't any different before and after I told you that if I knew that the roofing company ( for which by the way you left a little more optimistic review with 10 stars) will install unneeded drip-edge on non-eavestroughed 4 gables and nailed it trough the fascia boards, what extended our project completion by 3 hours - I"d definitely charge you more money. You even agreed with me on this one :- -"First, I had just got my roof done and evidently the way it was installed made the eaves job more difficult.". Usually, most of the people are happy when they get something extra, free of charge. Whats wrong with that? Did I charge you more money for that? -No. Did I and my partner worked 3 extra hours more-Yes. So honestly- I should be the one complaining.2) - "and found 10+ screws/nails on the driveway" - Let me explain this one:
- Ones again, our job unexpectedly got extended by 3 extra hours , we all know why, and we finished when it was dark already, so clean up job wasn't perfect - I completely agree.
- "I suspect the nails fell into the old eaves when the roof was being done" - again, roofing company should do a little better clean up job. But of course, customers do not complain about roofing nails rest in their eaves, only on the ground. Anyway, right before we left I did tell you that you may find some screws or nails, and you said that you understand. So my question to you is why the very next morning you woke up and found "10+" screws or nails you simply didn't pick up the phone and dial 10 digits and say "Guys, to many screws , please come back and clean" -We would be there. - why you didnt call?
-"I've had two flat tires "- why you didnt call? You should take picture and call me - I would cover a cost of fixing it.
-"Definitely not entirely their fault" - I agree, but we the ones who getting lower score. IMHO a bit unfair.Gennadiy