I bought a Samsung range nearly 4 yrs ago, and took out the extended warranty. Something happened to it last Thursday, it went crazy, was sparking and wires burning and all the lights were flashing, oven fan wouldn't stop running, and door locked itself. I won't go into how many times I have phoned Transglobal since Thursday. That was 8 days ago...I found out today that they sent the work order to a place that is like over an hour away while I live in a fair sized city, so they had to have travel approved, on and on and on. I was told today from the repair people that they have to do up a quote, send it to Transglobal for approval, when they get approval they will order the parts and at that time someone will phone me to make an appt. I have been without a stove for over a week now, and since I am again dealing with Transglobal who knows, it will probably be like weeks before I get my stove fixed. I was frustrated when I talked to them, and I know it's not the repair mans fault, he is probably going under the guidelines of Transglobal. But excuse me, I paid for the warranty, why does everything have to approved!!!!
- Approximate cost of services:
- $500.00