The top rack support broke down on the left side some 2 years ago. I was asked to describe the problem and set up an appointment. Repairman came, with the wrong part. Luckily he had the right one in his truck. I was quite happy with the service. This month, the other side support went. Made an appointment and told them it was the same problem as last time, but on the other side. Repairman arrived and said he would order the part, which would take a minimum of one week to arrive. He said he was sorry but repairmen are not given parts.
A week and 2 days later I am still waiting for a lightweight, small part which should not take longer than a day to arrive, unless they're ordering from the ends of the earth.
What would happen if this was my fridge or stove? I don't feed my family for a month? Or if it was the heater - we'd be frozen to death before the part came in.
We have been buying appliances from a big box store for some 25 years, but we'll think twice now. And we won't be buying their warranty. I have to miss 2 days of work, and who knows when they will finally come to do the repair.
UPDATE - The repairman came after a week and a half - with the wrong part. He said he would reorder the part. That was 2 weeks ago tomorrow, and we have heard nothing further.
Totally unacceptable. I've been waiting for a simple repair for a month now.
- Approximate cost of services:
- $0.00