Trans Global Services

-I paid for this service is a Brick Warranty who have contracted TransGlobal. Purchased a Samsung Refrigerator from the Brick in 2013. Bought Warranty from the Brick to cover repair/replacement. Service calls involve: phoning Brick; TransGlobal gets back to you - they set a day-being home that day so they can call in the morning (8-9)- they tell you what time within a 3 hour window in the morning or afternoon- they have come at the end of the 3 hour window so if they call in the morning and the window is int he afternoon that means I waited until 2:50 for someone to arrive-they come-I take everything out of fridge-defrost fridge-service person will look at it -may or may not make functional repair that time-may just look-service person leaves-I clean fridge-I put everything back. Am to receive another service call Wed. Aug. 9th - was asked to defrost fridge prior to their coming. Last time metal tool box and tools put right on new tile floor (I had provided a very large carpet) 4 X6 foot.