I bought a new Kenmore frig through Sears. Two weeks after getting it, the fan broke. I called Transglobal as they have the contract for Sears appliance repairs and it took them 3 days to come out. No issue with the repairman. The fan was broken and I was told it would be a rush order. Might take up to a week to get it. The next day, the company called me to say it would take 2 months to get this one part for a new frig. They said that they would mark it "urgent" No other help was offered. We have a family of 5 with no refrigerator for 2 months? For one lousy part? How is this even possible in this day and age. At this point, I would say that you would be wise to check out who is the repair company for any new appliance that you buy. If it's this company, walk away and buy an appliance from another company with a real repair company behind it. Don't call this company for any of your appliance repairs. You will only be disappointed.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?