Ambia were wonderful! They were very professional , experienced and knowledgeable. Our windows were skillfully installed on a timely basis and look great. We could not be happier with our experience in replacing most of the windows of our home (11 windows in all). Everything went according to plan and we were kept informed throughout by Ambia.
I had arranged quotes from 3 companies, based on their ratings on Home Stars. They each visited our home for a couple of hours, did preliminary measurements, and gave us a quote for the work – including Michael Radocchia from Ambia. He was very professional and very informative. He brought samples of the Vinylbilt windows with him and explained the process to us. The Vinylbilt Platinum Series windows that he recommended to us include a number of upgrades over builder’s grade windows and he carefully explained the various features - and also the options available to us. Their quote was very comparable to the other 2 quotes in price but we were convinced that both the quality of the Vinylbilt windows and the quality of the installation were better and, thus, Ambia represented the best value to us. Michael was also excellent in replying promptly to various questions that we had after receiving the advice and quotes from the other 2 companies.
Shortly after re-contacting Michael, Omar and Alex (who would be our installers) came to our house to do the exact measurements. They were both very professional and efficient. Based on their advice, we made a couple of minor changes to the draft contract before signing it and paying our deposit. We were told it would be 4 to 6 weeks before the windows would be custom manufactured and ready for installation. Sure enough after 4 weeks, Tony, the manager from the Ambia office phoned to schedule the installation and sent us details by email of what we were to do ahead of the installation, including removing curtains, etc.
On the scheduled day, Omar and Alex arrived at the arranged time to commence the installation. They were very polite and efficient. Drop cloths were put down to protect our carpets, etc and they very professionally installed our windows in accordance with the Window Wise approved quality standard of installation (See attached link http://www.windowwise.com/about.htm) . They were happy to explain the process to me and why this was the proper way to install windows. When they finished work on each of the 2 days, they carefully tidied up afterwards, including using a commercial vacuum cleaner.
Frankly, the whole process could not have gone better! Our windows look great and I would happily give Ambia a rating of 11 (rather than 10) if I could. I am also happy to recommend, Ambia and Michael, Tony, Omar and Alex to my family, friends and neighbors should they need to replace any of their windows.
- Approximate cost of services:
- $11,000.00
- What could this company do to improve their services?
- I cannot think of anything. They were great.