Auto service good, but customer service poor
This store is on my way to work, but I generally do not get helpful service when I am looking for items. Sometimes staff send me to the wrong place in the store instead of asking somebody else.
However, the auto shop has better service. I had to change my windshield wiper but arrived the day computers were down. I expected to be sent away but the man at the counter offered to go and look visually for the piece. When I pulled into the garage, the manager was not happy but the salesman came out and took my windshield. he came back in 3 minutes with the right one and installed it for me. In the meantime 2 mechanics came over to ask if I needed help. After paying cash, I got into my car, and a young fellow offered to turn my car around since it was a tight spot--which I accepted. He was delighted to show his skills off, and he 10-point turn saved me a lot of turning!
So generally I go to Laird and Eglington when I need something since service is regularly better.
- Approximate cost of services:
- $20.00