Sears Appliance Repair

Worst service experienced by any service company. Technician came without the proper tools and had very little knowledge of the unit. Customer Service was less than helpful when booking appointments, calling for escalations. On two instances, I was placed on hold and disconnected. On another two instances, was transferred to the customer service supervisor only to have the phone ring and ring. Sent multiple emails and posted on Facebook with no response. I will NEVER shop Sears again.