Redo front steps and patio with natural stone and install interlock at top of driveway
Thanks Cheryl and Rob! Great to hear. We hope you enjoy and look forward to serving you again in the future.
Thank you, it was our pleasure!! We will pass on to our staff your comments and look forward to serving you again.
Front walkway/driveway, and back yard patio (raised and ground level)
WOW! Thank you so much Kris for your great words. As always this will be shared with our staff to reinforce why we do what we do. I rarely get to see the jobs as we are always busy and forget to get pics so it is a definite pleasure to see the great looking job and know that our goal to be efficient in our communications and be accountable and on time are all being reached. Thank you again, Todd will also be pleased to hear! I always say, work to your passion and you will have passion in your work. Enjoy, Tammy Gould
04/22/19 This is the THIRD time you have changed your story in this review...You sent your daughter to make threats to us by email, posted on my facebook page where you are quoted as stating that you were trying to get us over there "one way or another" and called us liars, recorded us without our permission, and now you are back with the review thing. We have NEVER had issues with our clients calling in for warranty and never ignored a client as we do not have call display. No way of knowing who is calling in which was obvious when an appointment was booked for you without knowing who you were and your real reason for calling. You just told us in email you hired another contractor to repair it "more honest than you" so we do wish you all the best of luck. Thank you for the review.
02/15/19 You can imagine our shock to read this after just speaking with you hours ago to book an appointment for grading with you. At that time you led me to believe that you spoke to Todd before on a site (not that we worked for you) in fact you neglected to mention your previous job this morning at all. You state that you called Todd several times, but your name was not known to me, or Todd as it should be of one who called several times. In fact, we have not heard one word from you since 2012 when you did contract us to install Natural Armor Stone steps.
As you can verify if you look back on our contract from 2012 it states that "Natural products such as Armour stones, Slates, Flagstones, etc., have flaws and/or imperfections, and will fade with time. This is a consideration of both ordering and warranty and is deemed acceptable by the client when signing this agreement. Flaws are not warranty issues and may cause product failure. Perfection is NOT a characteristic of Natural stone, so it is recommended if perfection is desired, man made products are better controlled for this."
It is disturbing that this is a platform for people to utilize (truth or not) in strong-arming a company, as it is harmful to post the review that you have and we trust you will concede and remove it since it is defamatory in its own way. The fact remains that we have done nothing wrong, and were nothing but professional in our dealings with and for you at the time. Your job would have been out of warranty (were this even a warranty issue) over four years ago. While we have been known to just go and fix things for folks because we pride ourselves in the service end as well, you can be sure they did not approach us by rating us a zero followed with talk of a lot of work to come, then calling Tammy a Liar multiple times (anyone who knows her will agree is impossible, She will not lie, period). Approach is absolutely everything when you are trying to get something done by one who is not obligated to do so. This is baffling to say the least.
EDITED? not sure why you edited your original review. Our response remains. We love what we do and prefer to ask our staff to work in stress free environment
Good luck
Thank you for sharing. We will be sure to share with our staff. Our success is definitely hinged on the behavior, attitude, and love of the job that each staffer possess. They will be pleased.
Happy and safe holidays to you and yours.
Cheers,
Tammy Gould
Thank you Dave for sharing your thoughts...We appreciate it very much. I will pass on to Todd that feedback as he will sometimes just assume the layout is natural and we go with the land and the stone as able, as i believe your comment indicated somewhat however, it does help the homeowner to have an idea and often is a good tool to help with their input prior as well. Wishing you and yours a very happy holiday season.
Cheers
Tammy Gould
Thank you for your review. Great to hear all went well, I will pass on to our staff and look forward to serving you again.
Cheers,
Tammy Gould
Thank you for the review Brian, we will pass on to our staff. Always good news for them. Cheers
Front interlocking walkway and full stair replacement
Thank you John for the lovely review and for your patience. We have had a trying year with the weather from heat to rain to snow, Mother Nature is sure having her fun. We do like to stress too that at times we have jobs that will change things or add and not always in time to avoid delays. Sometimes the additions make sense to wait and rebook and sometimes they will cause more problems or costs to do so and that will delay work as well...all part of the evolving projects that are always unpredictable but also always rewarding.
Cheers and enjoy your new project, it was a pleasure.
Tammy
You are most welcome. We know first hand the scares and issues of using contractors. It is refreshing to know that you did not suffer through the process and we will do our best to continue serving up pain free services ;D
Until next year, cheers.
Tammy GOULD
A business since 1993 and started in Ajax Ontario, we pride ourselves in the fact that our company has been through a recession in our earliest of years and have built our name on our reputation for quality landscapes, professional services, and superior craftsmanship our clients rely on and refer without hesitation.
Landscape companies are distinguished by what they provide, how they provide it and the price in which that costs. We have been around to prove that you get what you pay for. Our landscape designs are unique to every property owner, and our landscaped projects are as detailed as you need. TWG Landscaping will incorporate plants that will expand on your project and soften the hardscaping. Landscapes should fit the property, and grow with the family.
Big or small, every project receives the same professional services...
Serving the Durham Region of Ontario since 1993, encompassing Pickering, Ajax, Whitby, Oshawa, Bowmanville, Courtice, Newcastle, Port Perry Ontario and surrounding communities for the past 27+ years, we pride ourselves in adapting to the needs of our clients...Our clients are moving and asking us to move too...For that reason, TWG Landscaping not only serves the usual areas out of our Bowmanville private yard, but we now have office in Northumberland County central to Quinte and Clarington so we can service all our clients, past and present where they need our services.
