Not impressed with the crew that did the job stood around and took forever to finish . Dug up more than required then didn’t put grass back well at all . Sod is on an inch of soil over the extra limestone they filled the hole with . Second crew came back to level off what first crew did wrong and did a good job with that but didn’t see Todd at any point except to collect payment . Only reason I gave 2 stars was second crew was professional. Too bad they didn’t do the job to start
- Approximate cost of services:
- $6,500.00
- Company Response
Sorry you feel that way.
We over dig for a reason...This is our base which allows us to save you from installing useless metal or plastic holders for the product that is installed.We know who you are, and any time Todd did show up on site which was frequent, you were out,even for payment that was left in an envelope for him. You did not ask to him. His texts to you (i checked them) went unacknowledged.
The staff remember speaking to your wife once and not seeing you both at all otherwise. We had to hand dig this job but still managed to put in almost 98 hours of work on your property steady five working days straight with two men consistently on your job. If you had a complaint during the job, it certainly was not voiced at the time so he could deal with it. I have seen the property and the project looks great.
This is unfortunate to hear after the fact as we would have ensured all was corrected. We have never been unavailable for clients and never state that Todd will do the work himself. All our reviews mention the staff and their exemplary records of service. We have discussed with the staff your comments and they are shocked that you feel that way. The staff you say did not do the job right was the same crew who the last few reviews gave a ten to.
Again, sorry you had the experience...communication is paramount...all the best.
Tammy