A rather decent service. Drivers have often gone above and beyond the call of duty, once disembarking to assist a car that was stuck in the driveway during a snowstorm.
However sometimes there's much to be desired. Due to construction, the shape of the driveway changed between last year and this year and markers on the driveway reflected this change. The operator seemed to have ignored the markers and ended up plowing the grass! Will be waiting to see the grass repairs at the end of the season.
Also for some reason for a while, operators would remove snow deep enough on other driveways on the street but would not actually remove enough on our driveway. This problem became a bigger issue because our driveway faces north and due to the placement of the surrounding houses is completely sheltered from all sun at all times of the day during winter and is last to melt and first to freeze with temperature changes, turning the driveway into a skating rink. Unfortunately I have had to manually shovel the driveway myself as Kodiak did not go deep enough.
Sending a complaint online through the ticketing service appears to have worked. It is obvious that they do monitor and this. I have on occasion received a callback from them pertaining to further information required for complaints, of which there were only two - mentioned above.
I intend to continue to use Kodiak next year even though there was a noticeable downgrade in quality from last year. That appears to have been a one off.
- Approximate cost of services:
- $500.00