The Basement guy (Jesse) repaired several leaks in my basement in 2009. He was reliable and very honest.He did not try to "sell" me something I did not require. He did a great clean up job. In 2010 one of the leaks re- appeared to a very small degree. I had no problem having the company return, cheerfully, and the workman (Ken) caulked all around the side door and hopefully that will stop the leak this time. I would cheerfully recommend the company to anyone experiencing leaks in their basement.