Renew Stairs

We were trying to decide whether or not to replace our staircase or repair our current one. Moe suggested we go with the new staircase, and we are really happy we did. Moe was helpful in our design, and they matched the stain almost exactly to our floor. They removed and disposed of our old one and installed the new one in only 2 days (stain was later)! We had a couple quotes from other companies, but Moe provided the most detail in addition to competitive pricing. We highly recommend them and wouldn't hisitate to recommend to friends and family.

I received quotes from, and talked to, a few people including Moe, the Owner of Renew-Stairs.
Upon meeting Moe, I felt confident he was the man for the job. He walked me through the process, gave me options and explained what it would look like once completed.
We worked together with respect to scheduling the job and he was very flexible with my timetable.
Everything was as Moe had explained it would be and it is exactly what I wanted.
He is very conscientious and cares about the job done by his workers and the end result.
I highly recommend Moe and will use his services again.

We decide to hire Stairs-Renew to do our two indoor staircases and we are very happy that we did. Moe, the owner came to our house and gave us his professional advice and quotation. We are glad that we listened to his suggestion regarding the railings, which worked so well with the new staircases. Moe and his team, Van and Alex work hard to please their customers and do a very professional job - we are very pleased with our new stairs and railing.

We heartily recommend this company to whoever is thinking about having their stairs and railings done.

We just couldn't be any happier with the end results!!! Moe was a absolute delight to deal with from start to finish! He's very knowledgeable, caring & conscientious and has a profound focus on meeting the needs of his customer! He was true to his word in every aspect!
Quinn, who actually performed the labour work, did an incredible job of custom colour-matching & refinishing the new oak to our hardwood floors and the installation went perfectly!
We have no hesitation at all in recommending Moe & his crew for any staircase project you may be considering!

I had the pleasure of working with Moe and his team on our stairs at our new home. It took us a while to find the right people, but we're sure glad that we found Moe. His team did a fantastic, fabulous and amazing job transforming our dull looking stairs to a more modern and newer looking one. The best part is they finished the job in a quick time right before hosting our house warming party.

Moe came into our house, made measurements and started work with Van and the team. Communication with Moe was excellent and offered many valuable points towards finalizing our stairs from choices of balusters to posts. Kudos to Renew-Stairs. I recommend them to everyone!! Thank you!!

We wanted to change our 20 year old carpet stairs and we looked at Home Stars 3 weeks before our daughter' s wedding party, I have contacted several companies through Home Stars and Renew-Stairs was one of them.
Since we had short time I was so concerned and Moe promised us they will finish the job before the party.
I asked him to show his previous works and he showed us couple of them.
They removed the old carpet on our 2 story spiral staircase, and replaced it with oak treads. They also replaced the wood pickets with wrought iron, and finished everything with oak trim.
We are pleased with the outcome and We got lots of compliment for it.
we just want to thank Renew Stairs for their professional work and will recommend them to our friend and family.

After researching and reviewing we decided upon Renew-Stairs and met with the owner. All seemed fine... until the work started... and then the job went horribly wrong.

Cracked banister, bad staining, over staining, nails showing everywhere, gouges very badly patched and overall the wrong colour stain.

At each stage these issues were brought to the owner's attention and each time he assured us it would be looked after.

The Job was completed mid-March 2016. It's now mid-August and we've just received a $2500 refund because the owner refuses to fix the issues after 5 months of promising he would.

We should have thrown these people out half way through the job but the owner is a good talker and convinced us all would be ok.

It took five months and the threat of Small Claims Court to get the owner to show up. When he wrote the cheque he filled in the year as 2015. That was the final telling point.

Be very careful if you use this company. Pay as little as you can and withhold as much as you can until you're happy with the work... if you ever are.

Worst work I've ever seen... and the worst customer service.

Profesional service and quality work. Honest in providing information and product related cost. It took 5 days to complete the work and you can see real progress everyday. The guy took all the garbage and no hussel of cleaning up after. i was glad to see the final result. I would recommand renew stairs to anyone thinking of getting stairs done.

We recently had our first floor hardwood floor replaced, and wanted to update 2 vintage wood staircases to give our 112 year old High Park home a new and fresh look. We contacted Moe from Renew-Stairs, and had a pleasant experience with setting up the project, and through to completion. The workmanship of the tradesman who did the work was fantastic, and he was extremely pleasant and accommodating. The finished results exceeded our expectations.

There are a few key negatives that we had with the experience. One big one was with the timing of each work day. The tradesman showed up no earlier than 9:30 AM each day, which made getting to work on time for us impossible unless we left an entry key, which we had not arranged to do when planning the project with Moe. While we understand that the worker had to travel a great distance (he lived in a suburb of Toronto) to get to our home, we also had a long distance to get to work, and ended up being late for work not only on the first day of the job, but then again repeatedly throughout the project, which dragged on longer than what was originally quoted, largely because of the late start to each day.

Also, our son was 5 years old at the time of the project, which Moe and the worker were aware of. I had to wonder then why the stairs were left with nails and sharp wood sticking out after the original treads were removed. Our son had to walk up 2 flights of the stairs to get to his bedroom, and were it not for us hammering in all of the exposed nails and removing the wood shards as best we could, he might have been hurt.

Finally, similar to the point about leaving a dangerous work area noted above, the worker wanted to apply a strong scented varnish at 6 PM one day. The fumes of the varnish were extremely strong, and given that our son's bedtime was around 8 PM (not to mention we were about to have dinner), I asked the worker to stop work, and return the next day to apply the chemical. This seemed to put him off as he said that he would not be able to complete the job the next day (a Friday) as he had planned to. With an earlier start he could have easily avoided this situation.

Regardless of the negative points cited above, we would still recommend Renew-Stairs for the quality of their final product. Just be sure to have Moe clearly state what each work day's timing will be (i.e., provide an actual work plan), and anticipate schedule delays, as seem to happen so often with contractors and trades people.

After years of broadloom & padding, we had new flooring put in. It took a year or so to realize that our stair risers were too high at 8 inches. We contacted ReNew and others for a quote and we chose Moe and Eric & his team. Our new stairs with an extra step and 7 inch were in and usable the first day. The second day was to add the railings and finish up. Afterwards, we had a request for an addition for visual reasons and a change was required for the righthand railing. We spoke with Moe and Eric was back the next day and completed the changes to our satisfaction 100%. Thanks Moe and Eric, we are thrilled with our new stairs!