I ordered a custom fit patio door, when they arrived it wasn't custom and they were forced to cut and make it fit. They were not even going to advise me that they were using a standard door, since the price difference was $500. Since my husband was home and asked why "allthe cutting" is when they told him. I called them approx 5 times to come look at the way the screen door closes and it doesn't close properly. When installer came to look at it he said that it was bowed out about 3/4 down along the inside. Definitely see it when you look at the door. I called back told Mike I want him to come to look at it, set up 6:30pm appt and he never showed nor called. Money wasn't the issue, the follow up was. I wanted the custom door and if it was ordered like I asked for we probably wouldn't have this issue. Very poor service. I have other windows and doors to do, I would never return as a customer. Still debating if I should file a claim.
*****UPDATE*****
Halton Windows & Doors finally came out to inspect and replace the whole door. this was looked after May of 2019.
I just little disappointed that it took having to post a negative review to have Customer Service issue resolved. Thank you for replacing the window.
- Approximate cost of services:
- $1,800.00