Captain Electric

Electricians
Pickering ON L1W 3V4
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Write a Review


HomeStars  >  Electricians in Pickering  >  Captain Electric  >  Basement rewiring and Panel replacement
G from Ajax
G from Ajax
3 reviews Ajax, ON
10/10

Basement rewiring and Panel replacement

We had just bought our first home and within 30 days had a circuit in our panel burn through and melt the backing of the panel. The previous owner had connected the dishwasher to the circuit improperly and almost cost us a lot more than just a panel replacement. I found captain electric through an electric company in Toronto who highly recommended them to anyone in the Durham region. After speaking with Diane I knew this was the company I would chose. She was kind and thorough and answered all of my questions. My appointment was set and right as scheduled, Dan showed up in a fully equipped truck ready and willing to help. He was courteous and kind and above all honest. After an inspection, he determined the wiring in the basement, also done by the previous owner, was not good as well. He presented me with quotes regarding the work that needed to be done to bring the basement up to code and talked me through everything. He also fixed the connection for the dishwasher without charge so I could have it working in the meantime. There was absolutely no sales pressure or false advertising. He gave me the time to review the options and decide what I would like if anything. After going with one of the quotes, within 1 week Dan was back again as scheduled with 2 helpers and had everything done in amazing time. All 3 were super polite and made sure to clean up after their work. Also, instead of cutting through the drywall as planned, they took the entire portion off the wall so as to give me the option to reuse it during the next phase of my basement reconstruction. In the end, Dan did everything as he said he would as well as surprising me by adding an extra electrical for my deep freezer. I am much more than satisfied by the customer service and work provided by captain electric. It is very hard to sift through all of the companies listed on the internet and know that you have picked one that will not only do the job right, but also do it with honesty, integrity and good manners. I highly recommend this company to anyone. Especially those who know nothing about electrical work and need to rely on the honesty of the companies word.

Approximate cost of services:
$3,000.00
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Company Response

Thank you "G." ... I am glad to hear that you were happy with our services. You mention Dan taking the time to explain everything thoroughly to you, and to review all your options. We believe that spending this quality time with our clients is one of the most important aspects of helping them make an informed decision. How else could we expect to earn your trust? .....it's also nice to hear that they were polite and cleaned up after they were finished. In regards to "honesty, integrity and good manners" - we expect nothing less from all of our people. .... So, we thank you very much for your kind review, and we look forward to seeing you again. ....bw