misleading quote - bait and switch
After seeing the positive reviews on homestars we asked Captain electric to troubleshoot a straight forward electrical issue at our house. The basement lights were not working despite being recently installed. We also had an issue with our hard wired smoke alarm. We were told that the service fee is $189 which we were glad to pay. When the technician arrived, he fixed both issues within an hour. To our surprise the invoice given was $700 and not $189! This was for 1 hr of work with no additional materials required. This was their labour cost for 1hr of work. When we raised our concerns with the manager, we were told that this is how they bill and he was unapologetic. This company misleads their clients and has billing practices that are unethical. I can understand if expensive material was required to solve the issue but an hourly rate of $700 cannot be justified and is completely unreasonable. Please look elsewhere for your electrical needs as there are other competent companies out there who do not overcharge the customer. Watch out for artificially low estimates. Very disappointing and would recommend you look elsewhere.
- Approximate cost of services:
- $700.00
- Company Response
* We do not mislead our clients, ... our goal is to provide excellent, on time service, solve electrical issues and make your home or business safe. It was made very clear on your initial call to our office that our service call is $189, and that diagnostics and repairs ARE EXTRA. Our Electricians and Apprentices are experts at troubleshooting, and you had 1 Electrician and 1 Apprentice at your location that day solving your electrical problems. After an initial confirmation of scope of work and assessment, and BEFORE proceeding with any work .....you were advised of the additional investment costs involved, and you told our Electrician to proceed. This has always been our standard method of operating. We let our clients know the investment before the work begins. The problem with your lighting was solved, new switches were installed to replace existing , and our Electrician investigated another smoke alarm in a seperate dwelling unit, and a repair was made to damaged connections. Our GPS tracking system shows our work van on site from 9:10am to 11:02am.