Don't Allow Salespeople to Measure !!
Nufloors is the only carpet retailer in Sherwood Park so I wanted to give them my business. The store is clean and well stocked,and the salesperson was friendly and helpful. We chose some LVP and carpet for our new basement and the same salesperson came to measure out what material was needed. He had stated that the rooms were a good size and there would NOT be much wastage. He provided a quote 4 days later and the amount over the actual floor space was 30 %.......I'm not sure what he thought was not much wastage but this was ridiculous. The price included underlay and install which meant I was also paying for install and underlay on 30% of NOTHING !! I attended the store and brought this to the attention of the salesperson, who within a few minutes reworked the measurements down to 20% wastage !!!....which was still way too high but why couldn't he do this the first time ?? LESSON LEARNED: NEVER HAVE A SALESPERSON DO THE MEASUREMENTS and SHOP AROUND. Needless to say we went elsewhere (Carpet Superstore) and received and accurate measurement and exceptional service.
- Approximate cost of services:
- $4,000.00
- Company Response
We are sorry to here this, we hope the install went well with Carpet Superstore and they didn't end up needing and charging your for extra square footage in the end! Our salespeople have several years experience at measuring and never intentionally overestimate and if that was the case we would always refunded the extras at the end of the install!