Waterline was poorly installed. Runs right beside the front door against an exterior wall and over to the furnace room. What happens when cold air from an exterior wall meets a waterline? Freezing!! Winter of 2021 our waterline froze. They came after us not having water for 48 hours and cut major holes in the ceiling and the wall to trace the waterline in order to find the frozen part. They thawed the line and left holes in the wall for a couple months before coming to fix it. No matter how many emails we sent, they never came to fix the issue. All they did was stuff some insulation in the wall and close it. They wouldnt put a vent in to allow air exchange and easy access incase of another freeze. Fast forward to winter 2022 and guess what happens? Another freeze!! This time they came and cut more holes in the wall in order to find the frozen spot again. Turns out they didnt resecure the waterline to the inside wall, so this lead to a freeze against the exterior wall again. It has been about 2 weeks since this happened and they still have not messaged about someone coming to fix this issue. Numerous emails have been sent, despite the manager telling us the email would be sent that day. I do NOT recommend rohit to ANYONE. They will ignore you until you are out of warranty and then say oops, you have no warranty they are an extremely greasy company with no respect for the customer. AVOID THIS COMPANY AT ALL COSTS!!! TERRIBLE BUILDERS TO DEAL WITH!!
- Approximate cost of services:
- $1,000.00