Long Life Windows & Doors Ltd.

Windows & Doors Installation & Service
Vancouver BC V5K 4X7
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Reviews for Long Life Windows & Doors Ltd.

Average customer rating:
9.9 10 (476 reviews)

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Barbara in Vancouver
Barbara in Vancouver
0 reviews Vancouver, BC
10/10

New French Doors

Yesterday the team from Long Life Windows and Doors arrived ON TIME to install our new French doors. They came very highly recommended and I was not the least bit disappointed. The entire process from beginning to end was seamless. They were professional and courteous and everything was cleaned up before they left. I could not have asked for better service. The doors are beautiful and we are VERY pleased.

Approximate cost of services:
$10,000.00
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Company Response

Hi Barbara,

Thank you for your review! We are so happy to hear you love your new French Doors, they look great. We have passed on your feedback to our team!

Happy Holidays,
Paul and the Long Life Team

Private User
Private User
Private User reviews West Vancouver, BC
10/10

Entrance way door and side panels

I cannot say enough about the experience I had with Long Life! From sales right through to the install and after job follow-up was the best reno experience I have ever had. Especially the installer who did an amazing job in only 8 hours. He was friendly, answered and explained, and clean up really well after he was done. I was bracing myself for problems as that has been my usual experience during renos but Long Life were problem free and excellent. Great job. Would absolutely hire them again and recommend to anyone.

Approximate cost of services:
$7,000.00
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Company Response

It is lovely people like you who make us love what we do each and every day!

Thank you for your business and kinds words. We look forward to your next project.

All the best,
Kris and the Long Life Team

Private User
Private User
Private User reviews , ON
10/10

Another satisfied customer

We choose Longlife because we wanted to utilize a company that would address any issues - whether product related or installation related.

The installers (Randy and Cory) are craftsmen and they went above and beyond what was required in a couple of instances.
With the new windows and doors our place is quieter, cleaner and feels more comfortable/efficient.

Longlife, may not be the cheapest provider, but we feel that they offer a quality product, with quality installation and all backed up by a lifetime guarantee.

Approximate cost of services:
$20,000.00
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Company Response

Thank you for your honest and thoughtful review. We really appreciate you taking the time to share your experience and for trusting us with your home. Enjoy your new windows and doors, especially through these cold days!

Best,
Katie Alexander
Long Life Windows & Doors

Louise in North Vancouver
Louise in North Vancouver
1 review , ON
10/10

27 windows and one door!!!

I can't believe Josh, Alice, Curtis and Peter worked so efficiently and professionally while installing our windows. We are in a two story townhouse with all the windows on the second floor with two huge windows that go even higher. They had the proper equipment and the expertise and the job went so smoothly it is hard to believe it is over. Every step of the way they were protecting my home and cleaning up after themselves. They just left and except for the beautiful windows it is impossible to tell that they were ever here. Cudos to all of them for a job well done!!

Approximate cost of services:
$25,000.00
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Company Response

Hi Louise,

Thank you, thank you; hearing your positive experience made our week!! Enjoy your new windows and door, they'll make such a difference with your heating bill this winter.

Thanks again for your business, support and lovely review.

Paul Sanders and the Long Life Team
Co-Owner, Long Life Windows & Doors

Sylvia Mahal in Vancouver
Sylvia Mahal in Vancouver
0 reviews Vancouver, BC
10/10

Long Life Windows

'Incredible, Exceptional' Service. Installation done with consideration, and friendliness, by all 4 - Josh, Alice, Curtis and Peter. The team work was above & beyond. Referred by my client, will refer to my clients. THANK YOU!

Approximate cost of services:
$11,500.00
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Company Response

Thank you Sylvia!

We loved working with you, we really appreciate how friendly and welcoming you were to our whole team!

Thanks for spreading the word, enjoy your new windows.

Best,
Blaine and the Long Life Team

Sig / Shannon in Bowen Island
Sig / Shannon in Bowen Island
1 review Bowen Island, BC
10/10

Windows replacement

This company is a pleasure to work with! The windows are great quality and a major upgrade to prior windows. Kris was 100% correct on his advice for what would work best for our house. Our house is tricky and so is the access and location. Our installation team (Josh, Curtis, Alice & Peter) were fantastic: friendly, professional, efficient, FAST, and all seemed to really enjoy their work. What a treat! Thanks to everyone at LLWD.

Approximate cost of services:
$6,000.00
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Company Response

Thank you Sig and Shannon!

You were a pleasure to work with. You have a lovely home, and we enjoyed the challenge! Thank you again for your business, support and for taking the time to share your experience.

All the best, enjoy your new windows!

Sincerely,
Kris, Josh & The Entire Long Life Team

Jocelyn Leaker  in Vancouver
Jocelyn Leaker in Vancouver
0 reviews Vancouver, BC
10/10

Excellent service

The team at Long Life Windows & Doors was nothing less than exceptional to deal with. Our windows look great and the quality and workmanship is outstanding. I would highly recommend them and will use them again for any future projects.

Approximate cost of services:
$8,000.00
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Company Response

Hi Jocelyn,

We really enjoyed working with you on your renovation! Thanks for taking the time to share your experience. Enjoy your new windows and patio door. We look forward to working with you in the future.

Thanks again!
Kris and the Long Life Team

Michael in Vancouver
Michael in Vancouver
1 review Vancouver, BC
6/10

Quality degraded compared what it was 3 years ago

To be short: they do professional job; yet in the crew of two Randy and Cory, the last one has apparent trend to make some mess: leaving litter after work, cutting wallpaper inside the house while pushing old windows, catting wood inside the house and wiping the dust behind the sofa. Randy is a good old school, while Cory has to be watched as his grim and spark in his eyes is not sincere. I found the communication with the company as difficult; office makes mistakes and wrong claims as to the contract wordings, the crew looked exhausted and I believe they sacrifice job quality and their well being in that rat race to get as much orders as possible regardless their normal labour force capability. I questioned these as shortcuts to co-owner Paul yet he was not interested to follow once he got my money. So folks watch Cory then you may get all done well as advertised. Cory seems believing he knows where he can puts less efforts to make things done very well.

Approximate cost of services:
$14.00
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Company Response

Hi Michael.

I appreciate you taking the time to submit this review. I have called and left a few voicemails as an effort to try and gather some more information.

I did speak to Randy and Corey who were fairly surprised to read this as when they left site and did the walk through everything seemed to be completed to your satisfaction. As you mentioned this is our second job for you, and both done by the same crew 6 years apart, Randy and Corey have always been very detail orientated and ethical people or we would not have them working for us.

With regards to your comment of wrong claims- credit card processing fees have a cost of 2%, in an effort to give you the best price we gave you the 2% discount and marked that on the contract- "payment to be made by cheque only" this was approved by you, however, you called when the job was complete and after a brief phone call I agreed to take credit card at no additional charge for you. If there is more to the "office making mistakes and wrong claims" I would enjoy to know the specifics so we can make an attempt to not leave others with the same feeling you have.

Lastly, with regards to Paul, I have spoken with him, and much like Corey and Randy were surprised to hear of your displeasure, Paul had felt he had went the extra mile, which included driving you from a doctors appointment back to your house prior to his meeting with you, along with subsequent site visits by our other team members to ensure openings/sizing etc. Paul does usually like to do a walk through when things are completed, however, he wasn't able to get by and had no indication or opportunity to try and make this right for you.

We pride ourselves on our post-installation customer service: if there are any outstanding or new issues with any work we have done for you, please let us know and we will do all we can to make it right.

Again, we value your feedback and have had meetings with each team member to review your points. We stand behind our team members, workmanship and products. As a family run business for over 30 years we know the importance of each customer and if we can make this right we will. Please call or email at your convenience. 604-439-0982 or kris@longlife.ca.

Kris Alexander

Jordan in North Vancouver
Jordan in North Vancouver
0 reviews North Vancouver, BC
10/10

Sliding door replacement

Needed to replace an old wood framed 35 year old sliding door on living room side that faces a noisy road. LLWD offered a great product with a lifetime warranty. Installers were on time and quick and polite. Door looks amazing and the difference is life changing. Thanks LLWD - will buy again and highly recommend!

Approximate cost of services:
$4,000.00
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Company Response

Hi Jordan,

Thanks for the review! Glad to hear that your new patio door has improved the sound and aesthetics in your living room. Enjoy, and we look forward to working with you in the future.

Best,
Kris Alexander
Long Life Windows & Doors

Matt in Vancouver
Matt in Vancouver
0 reviews Vancouver, BC
10/10

Vinyl Windows

Kris and his team at Long Life installed new windows in our home in January 2019. Kris's initial consult was extremely helpful and it was obvious by how knowledgeable he is that he is very experienced at understanding what windows are most appropriate for each style of home. When the installers, Shawn and his team showed up they were awesome. Very courteous, extremely fast and very considerate. It was clear that the team of installers has also been doing this for a very long time. We have two small children and at the end of each day, Shawn and his team cleaned up their work spaces and left our home habitable and safe for our family in the evenings. On a side note, cheaper options were available however, when you look into the questionable alternatives - quality of windows, knowledge of sales peoples, experience of contractors - the savings just aren't worth the headache. We have absolutely no regrets working with Long Life. Since we have a lifetime warranty...we probably won't need Long Life again for a while...without hesitation though, I'd recommend Long Life Windows and Doors to anyone and everyone. I also later found out that two other colleagues in my office have used Long Life as well for their homes and they were similarly very impressed.

Approximate cost of services:
$25,000.00
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Company Response

Hey Matt,

So happy to hear you were impressed with our installation crew and the entire team at Long Life Windows. We appreciate your words very much and hope that you enjoy the new windows in your home!

Thanks again,
Katie Alexander
Long Life Windows & Doors

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Long Life Windows & Doors Ltd.

At Long Life, we specialize in three things: replacement windows, replacement doors, and exceptional installation service.

Our team includes the best replacement window installers in the Lower Mainland, with years of experience in the industry, the latest tools, and pride in our work. From fabricating custom replacement window trims, to making friends with the family pet, our installation professionals have the exceptional service attitude that has built our business.

So it only makes sense for us to install the best products available. Our locally made replacement windows and doors are renowned for quality, innovation, and lifetime warranty service.Our hands-on approach ensures we deliver what we promise. And it’s why word of mouth advertising is the biggest builder of our business.

Our Replacement Windows: We install many kinds of vinyl windows: sliders, crank casement windows, push out casement windows, and tilt and turn windows. You can select optional grids, colours, and window configurations to fit with your home’s current style, or to create a new one.

Our Replacement Doors: We install sliding patio doors, and all kinds of custom entry doors: steel, fiberglass, wood and vinyl. With our extensive options, you can design the door you want.

Getting new windows and replacement doors is easy when you’re working with Long Life, a family-run company with a reputation that speaks for itself. With in-house crews and lifelong warranties, you’ll always have peace of mind.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows & Doors
SERVICES
Supply and Installation of Replacement Windows and Doors.
BRANDS
Vinyltek, Thermatru, Trimlite
STYLES
Sliders, Casements, Tilt & Turns, Single Hung, Double Hung, Awnings, Steel Doors, Fibreglass Doors, Vinyl Doors. Plus Many Other Styles to meet your needs
SPECIALITIES
Windows and Doors
WEBSITE
http://www.longlife.ca
YEAR ESTABLISHED
1989
PAYMENT METHOD
Cheque, Visa, MasterCard, AMEX, T.D Financing 6 Months NO INTEREST NO PAYMENT (OAC)
LICENSES
All Lower Mainland Municipalities
MEMBERSHIPS
S.A.W.D.A.C, BBB, HAVAN
LIABILITY INSURANCE
Yes
DIPLOMAS
5 Million Liability Coverage
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Life Time Warranty on all Installation and Products Installed.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.