All I can say is that these guys are the best under-pinners / water-proofers in Toronto. Here is why:
Our journey with Nusite began with Jeff. Well spoken and clean cut guy, met us at our home and took the time to really explain everything that would happen. I had a lot of questions as our case was a very special one. He answered everything flawlessly, without being pushy in the least. He really listened to our concerns and was very thorough.
Our home is a semi-detached and we did not want ANY issues with our neighbour. Our home was built in the 1930’s (Old Semi) and part of the soil structure might have been unstable. We needed experts that would do an amazing job, with absolutely no chance for a risky structural problem for either my neighbour or our property. Jeff explained everything in perfect detail and made sure that I understood. He and the team at Nusite helped me with obtaining all the information my neighbours lawyer wanted in order to give us permission to proceed. Jeff and his team (David etc…) really went out of their way, and we are very grateful. Without the neighbours consent, the City of Toronto would not grant us the permits to begin. This process was a lot of back and forth, and during this time, Jeff & David were very professional and responsive. Really went above and beyond for me and my family, as well as my neighbours. We are very greatful for their patience during those months of back and forth. Really an unusual circumstance for them I’m sure.
Nusite was not the cheapest quote I received, but as the good old saying goes: “You get what you pay for”. That couldn’t be more true in this case. You see, what I came to understand later is that Nusite doesn’t outsource any of their work to the cheapest bidder. All of their staff are in house employees, and represent the company. This is very important, especially for a big job like an underpin. You don’t want the labour outsourced to anther company as there could be liability issues down the line, and there is no guarantee of a quality job. With Nusite, that was not a concern.
Then the job began…
We met with Jacob and his team. All I can say is these guys are some of the most respectful, clean, precise contractors I have ever met. Every day, they would come in, roll a carpet down to protect our floors and would do a job that is so clean, you can eat off it. Even the city inspectors were in awe! They protected my grass outside. Were mindful of my neighbors on the other side too.
They did the underpin in very small tranches, to ensure foundational stability and really took care of our property better than if it was their own. They used laser levels to ensure that each cement pour was even. They ensured that my wife could continue to do laundry and reconnected the washer and dryer downstairs countless times. They installed a new beam through the home and replaced my old wooden one. They were thoughtful, respectful and I will never forget the job they did. Jacob (and your team), than you so much. I can tell that you really love what you do. I really shows in your workmanship.
I now have a house that is on stronger footing than ever before, a basement that my kids can play in safely.
Nusite went above and beyond, and I’m certain they will do the same for you. Do yourself a favour, and hire them. You won’t regret it.
- Approximate cost of services:
- $60,000.00
- Company Response
Thank you so much for the kind words, Greg B! Every project, whether large or small, requires that the customer be fully aware of what is to be done to their property. We pride ourselves on transparency and it seems that we succeeded in this case. Thank you for your patience through the back and forth process, as we know you were eager to get the project underway, and thank you also for the recommendation. We're so glad to have been of service to you.