NUSITE Contractors Ltd

On August 14, 2012 Nu-Site Contractors came to waterproof a corner of my basement wall. Quick, efficient, looked like they knew what they were doing, clean, efficient worksite after completion and all was rosy. Proceeded to get work started to renovate that section of the basement which included new hardwood flooring. This spring with the rains and thaw, boards of the new floor in that "waterproofed corner" began to stain and become spongy. Water had gotten in somehow. My good filing system allowed me to get out the invoice noted the 25 year warranty and phoned, left two messages, then phoned the third time and talked to a gentleman who said he would send someone by. They a lady phoned me when I was in my car and I said it would be best if we talked when I was at home and had the document in front of me. Have never hear back and that was two week ago. I sent them an e-mail today telling them that unless I hear from them this would get publicized. So here it is, I will update this review when and if i ever heard from them. I heard from and had a visit from David the owner the afternoon of August 6th - nicer, more professional business man would be hdd to find. Showed hi the invoice on the original job. Turns out the work as done under the table by staff from his company at that time who are no longer there. However he would still honour the warranty and would not bad mouth the other company they went to. he looked at the situation and indicated t was not a waterproofing deficiency but rather an eaves direction situation. The water needs to be redirected on the down spout from the foundation. So that is what I am doing. I fully believe his explanation. So he came, he saw, he gave his wisdom and was really nice about the entire thing.
From the standpoint of his company I consider things closed successfully.