Spectrum Energy does contract work for Reliance Home Comfort that we pay fee for monthly - Said had to order part for furnace, 2 days passed - no part - freezing with -20 temperatures outside - no apologies - never called with updates -
- Approximate cost of services:
- $0.00
- Company Response
This customer was serviced on Sunday afternoon and was advised a part had to be ordered and shipped from Barrie. On Monday when the part was ordered we spoke with the customer and told them the part would arrive Tuesday. We have no control over the part availability or the shipping process as we explained to this customer. The part was delivered on Tuesday and installed within 1 hour of delivery. We do our best to stock parts appropriatly, but some parts are specific to a particular furnace and need to be ordered from the manufacturer. We do our best to have these parts delivered in a timely manner but can only rely on the availabilty of the part and the shipping process. We are sorry for any inconvenience that this situation has caused.