I purchased a custom home package through an authorized Nelson Homes dealer. We paid a $75,000 deposit directly to Nelson Homes. The package was fabricated 2 months prior to us giving the go ahead or payment. Nelson's policy is to fabricate 1-2 weeks prior to delivery so that the material is straight and not weathered. Our material sat in the rain and weather from May until August and arrived on-site with mold, weathered, crowned and bowed. We returned an entire truck load of loose material that was completely un-usable. Even though we needed the material presently for the build, we were told they will send it with the next truck which was a month away to save on trucking!!! Upon unpacking and inspecting the rest of the fabricated walls, we noted that the OSB had mold and was expanded and rotten on over 2/3rd of the walls. Entire pallets of other walls have a 5/8" crown. This is unacceptable. 3 months later, Nelson's still has not fixed the errors. They have told us to do the repairs on-site, however their authorized dealer or themselves, will not sign any paperwork stating they will reimburse us for our time and expenses to do so. Our million dollar home has been at a standstill for nearly 4 months. Their only response is that the contract is with their dealer and not Nelson's (even though we paid Nelson's directly) and they supplied the unusable material to their dealer!!!!
I would never recommend Nelson's. They have no integrity and will not stand behind their product!!!!
- Approximate cost of services:
- $75,000.00