Mr Rooter Plumbing Of Caledon

We regret our decision to trust Mr. Rooter Plumbing of Caledon & Barrie
We chose to go with Rooter plumbing to repair a sunken kitchen double undermount sink and a small leak.
The work done Nov 1 2023 cost $1206.25 plus tax $1363.06
The work was installation of small 1.5 abs pipe and fitting to connect to existing and two sink basket strainers and to level and secure the under mount sink.
The small leak was resolved however first attempt on levelling and securing under mount sink failed requiring a second attempt. Prior to this being done by technician Sean came by and advised that they were not comfortable securing with brackets which would require drilling however will try plywood to secure in place as additional measure.
The technician came by and did not follow this step and used a different adhesive.
The sink was not level and the job did not look professional. We sent a follow up to Sean and the office which was not responded to and after a few follow ups Sean called to advise that he could not do better.
We were not happy and disappointed in the quality of work.
Recently we noticed the adhesive coming apart and contacted Sean to come and have a look with the understanding that Mr. Rooter would assist us and their work is guaranteed right???
We spoke to Lindsay in the office on Wed Oct 30th and she assured us that she would contact us the next day. Again a few follow ups by email to both Lindsay and Sean and without a response finally called the office on Nov 5th. Lindsay advised that Sean said to consult with countertop installer and that he cant help us. Lindsay said I recall this issue last year and this is a complex problem and we dont have the expertise. Well if this was the case why did Sean agree to do the work in the first place? The time spent on this job was not due to the complexity of the issue it was due to a failed first attempt and lack of expertise that ultimately we paid labor costs for.
Quality of workmanship is poor - cost was way above what it should be for the work done. Customer service and follow up unprofessional and poor and they do not honour the one year warranty and avoid customers that are not satisfied. When I took a closer look at reviews I can see we are not the first to be disappointed and frustrated.