Had a appointment with this company to install our RO system, on the day of the installation they called and said they could not come as their truck broke down. We then called the owner to let him know that we scheduled a day at home to have this taken care of. The owner Alex came personally to install our RO system the same day and did a good job. Since we purchased the RO system and all the installation parts we though he would leave us the extra valves and spare parts for future need. After Alex left we noticed he took all the extra parts with him. We called him and he said he would drop the parts back. A few days later we called him again to ask to have the parts brought back. Here we are 2 weeks later and we still have not receive our parts....
- Approximate cost of services:
- $150.00
- Company Response
I apologize... I have been out of town for the past few weeks and gave the part to one of my Technicians, he forgot to drop it by your place and then went on vacation this past week without informing me that he did not drop it off... I will get it to you ASAP.
Again I apologize.