Furnace and Plumbing and Hot Water, Oh My!
We had several plumbing and heating concerns, so we asked around for a good service company and Knight came up in several places as the one to use.
Our first service call was to winterize and tune up our furnace and gas hot water heater. We also had a set of taps replaced and had a chat about what looked like a leak from our water discharge pipe. We were given an appointment window and George called about ten minutes into the window to say he was on his way. He performed the service and the tap and scheduled a camera system to come to our house to check out the piping.
Jason called and came within his scheduled window and looked at the leak and determined that it was coming from a cracked or broken pipe inside the house. He found the cracked pipe, but couldn't repair it since some heavy appliances had to be moved and he needed a second man to help.
So, a third visit with a helper worked like a charm, the pipe was cut out and replaced, all appliances were put back in order and another set of taps were installed.
Why only 4 stars? Because of the third visit and the higher cost this entailed.
But, overall, a very positive experience and a highly recommended company.
- Approximate cost of services:
- $1,400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Our sincere thanks for taking the time to share your recent experience with Knight. I will be sure to pass your comments on to all the Techs that were invited into your home. We appreciate the opportunity to provide you our award winning service and will strive harder in the future if given the opportunity. Thanks again and hope you have a fantastic day. Best Regards. Mark Coffin. Service Manager.