Custom Comfort ClimateCare

The work done by the service technician Robert Pirivatric was prompt
and he also re-programmed our Thermostat, as well as locating
and fixing an annoying rattle near one of the ducts...Very happy with
his professionalism and friendliness...

George Szabo --Hillsdale Ont.

Our Aircon unit failed near the end of a heat wave in June 2023. Took maybe 10 days to get a repairman but there was no urgency. Craig came by today and had it fixed in no time. Polite, knowledgeable and a nice guy to talk to.

I called custom comfort to repair my fireplace as it was not an emergency i made an appointment . They had a cancellation so called and came early . Craig Provided the service with knowledge speed and friendliness. I would highly recomend this company and technician.. Bud.

I've been with this company over 30 years. They have put in two furnaces and two air conditioners. They, again, provided timely and courteous service. There was 'no charge' because Rod felt the leak was a previous installation issue.

We had Custom Comfort Climate Care come to correct issues that were tagged by Enbridge during a recent visit to our home. They quickly reviewed the issues, determined the best possible method to correct each issue, then promptly repaired all, and cleaned the worksite completely. Every repair was shown to me and explained.
We are very pleased with their service,and would definitely recommend them ! Thank you Niall (and Craig) !

Recently had Custom Comfort replace an old furnace and air conditioner at my house in Barrie. Rod provided the quote, he was knowledgeable and professional, and answered all my questions. Terry installed the new system, he was punctual and experienced, he did a great job on the new venting and everything is working great. Had a small issue after the initial install but Custom Comfort exceeded my expectations and were back at the house very promptly to fix it. Overall, it was an easy and positive experience and I will use Custom Comfort again.

Our furnace that was under warranty died overnight in the middle of January and we had no heat. My biggest stress was that the small company we purchased from were completely unflexible and rude in terms of coming to service something they sold us. Not only did they not work after 4 p.m. they cancelled mid-day when I had rearranged by schedule.

After MANY phone calls, the phone was answered on the 2nd ring by their front end service (Collette) and she was able to confirm a tech that afternoon. Niall was fantastic, highly knowledgeable and was able to get it going again. Their monthly contract is 100% worth it and their rates are extremely competitive.

If you are in Barrie, save yourself the frustration of calling all over the place, and just call them. So glad we have our HVAC contact for anything.

We had a major gas leak from the main supply line into the house and as a result had the gas shut off. Since I've dealt with this company before for furnace needs and they were so great I thought I'd give them a call and see if they can help us out with fixing the gas leak. Right from the first phone call (Helen) the service was impeccable. She really went above and beyond in making sure she can send someone out to us as soon as possible. She followed through and the guys showed up withing 30 minutes of my phone call. They were clean, professional and very friendly (not to forget patient as well). Since the Enbridge technicians showed up again to reseal the leak properly from the outside they had to return the next day. They were extremely professional and patient. The next morning I received a phone call from Helen to let me know the time a technician would come by. I won't even consider another comany for any future gas, furnace, fireplace or AC needs.

Custom Comfort does our annual furnace cleaning/repair, and we have been satisfied with the work they do. Our house is relatively new, and air tight. It seemed really dry, and I finally bought a humidity gauge, which showed humidity at around 10% just before we went to Florida. When we returned from the relatively long trip, I looked at our beautiful hardwood floors, and could see the plywood underneath between the gaps. The floors were drying out, and damage would soon be irreversible. i phoned Custom Comfort, and Helen advised that they were booked solid because of the extreme cold; they were swamped with people replacing/repairing their furnaces. Helen told me she would get back to me. I thought of calling someone else, but decided to wait the week or two that I was told it might take. Two days later, I had a call back. They had a cancellation, and Terry was at the house the next morning. They are courteous, competent and deliver good support instead of talking about it. Terry took the time to show me what he'd done, and how to work it. He left the place as clean as when he showed up. He also told me that he'd been employed there for 23 years. It figured. The owners should be proud of their operation, which means their staff. These are professional people who take pride in doing their jobs well.

This company was just a pleasure to deal with on this cold New Years day. After a whole day with 2 small children and no heat, several phone calls to different companies and no one being able to come through this company sent Chris who was phenomenal and very friendly and professional. At no point did I feel like I was being taken advantage of and Chris made sure to even educate me on furnace maintenance. I would highly recommend and use them again. Thank you for coming to our rescue.