Myself and my family have been dealing with Super Deal Furniture Gallery for many years. I purchased a mattress from them in January of 2021. What a horrendous experience from the start. When I arrived home with my mattress I notice that there was a massive piece of wood stuck in the side of the mattress. Super Deal Furniture Gallery didn't want to do anything with the damage - they mentioned that it won't have a negative effect on the performance of the mattress . Ok so now we are 7 months into sleeping on the mattress and the side of the mattress is bulging out. I called them and they asked me to drive the mattress to them and they will have someone evaluate it. I told him that I need something to sleep on and how can I bring a mattress to him if I don't have a delivery truck. The owner told me that he will give me a bag to put on the mattress! How ridiculous is this. So I have to sleep on the floor until he gets a representative to visit during a global pandemic. We asked for a refund and told him to deal with the manufacturer seeing as he was the store and I bought from him. My wife tried speaking with him and he said that he is not giving us any refund for a defective and probably not authentic mattress! Our family has dealt with Super Deal Furniture Gallery for over 20 years and spent thousands in the store and this is how they don't value our business. Do yourself a favor and buy from another more reputable store that cares about their customers. I would NOT recommend anyone to Super Deal Furniture Gallery!
- Approximate cost of services:
- $1,600.00