Not replacing damaged furniture, poor quality, refuse to talk to me or respond to me.
In June I Received online purchase and 3 out of 4 pieces of furniture were either dropped, had water damage, wood not joined. Only 1 lamp in 4 was correct - 2 had damaged shades, 1 had wrong pieces shipped. I returned to a local store as requested. I had to beg head office to get my money back. Replacement furniture was to come in September. I called and it was delayed. Called again, they will call me. Sent an email in November, no response, called Nov 30 - Said he would get back and did not. Called 2 more days - told it is escalated and people who handle that do not talk to customers. Tried FB messenger- no response.
- Approximate cost of services:
- $2,000.00
- Company Response
Hello Kim, we are very sorry to hear that you encountered so many issues during your recent experience. We understand how frustrating this situation has been for you and we assure you this does not reflect the level of service that we strive to deliver to our customers. It appears you spoke with our customer service representatives Saturday and your replacements are on the way. We hope you can, at long last, enjoy your new furniture free of defects and damage.
Thank you.