Waste of money, get a pro instead!
The estimate originally given was modified because they did not understand the type of stain used on my deck. I was asked to pay for a special stripper and an extra day of sanding/stripping. When the job was finished, the owner hovered over me while I completed the evaluation (that's why the scores are high). Worst of all, the work was done in August 2016 and by February 2017, all areas were cracking because it was not properly filled and sanded. When I complained, they said the (three year) warranty did not apply because they were surfaces that were walked on. The back steps to my house were probably walked on 6 times over the winter (which is mild in Victoria). Now I have to find the time to do it properly myself or hire a real painter who knows what they are doing. Do not use Student Painters (Victoria BC)!!!
- Approximate cost of services:
- $900.00
- Company Response
I am very sorry that your deck is failing. Horizontal and walked on surfaces are known to be difficult because of foot traffic, snow / rain sitting on them, and finally moisture from the ground trying to escape through the boards. For the most part, being walked on is not the main reason that painting companies don't warranty decks. This is why we do not warranty these types of surfaces as stated on all of our agreements. These types of surfaces generally get done quite frequently because they do not last. That being said, we would be happy to send out an operator to take a look and see what can be done. As a past client I'm sure there is something we can work out. Whether something is under warranty or not, we will ALWAYS come and look at it and if something was painted recently by us and has failed we will most likely fix it, regardless of warranty conditions. Simply put: we stand by our work which is why we have been in business for almost three decades! Please feel free to contact our office at your earliest convenience.