Wouldn't go through that again
We wouldnt order windows from Dundas again. If I had to guess, they took on too many new customers during the pandemic us among them and got overwhelmed. Regardless, there were a variety of delays at nearly every stage of the process (acceptable, given COVID), always new excuses for them (less so), and poor communication throughout (worst of all).
One example of many: when the windows were installed, there was a handle missing for one, which meant we couldnt open it, and the wrong bathroom window in a pair had been sandblasted for privacy. Hey, it happens. But it took weeks of regularly calling and emailing before we even got a visit booked to fix those issues, and a total of a month and a half before they actually were. As you can imagine, there was plenty more where that came from. Indeed, just about every step of the process felt like one we had to drag Dundas through to get anything resembling their help.
The windows are nice, Ill say. But all in all, not an experience Id want to go through again, and not one I can recommend.
- Approximate cost of services:
- $7,000.00
- Company Response
Hello, Mr. Topping. Unfortunately, what you have described in your review is an industry-wide challenge that has plagued the entire construction industry since the Covid pandemic began. Like many other business, Dundas Specialty Windows & Doors are at the mercy of our suppliers who have been faced with material shortages, staffing shortages, shipping container shortages, increased demand and slew of other issues that are too long to mention. These are not excuses, they are real obstacles and they create frustrations for our team as well as our customers. We are a family owned business operating successfully for 37 years. We don't claim to be perfect, but we are doing the best we can given the state of our industry and the information that is provided to us by our suppliers. Lack of communication has been an issue because things are constantly changing; and in most cases, information is relayed to us at the last minute (which often makes it next to impossible to always keep our customers in the loop). We corrected the glass error and we're delighted to hear that you were happy with the product and quality of the install. The issues that you faced were unfortunately out of our control. We hope you can accept our apology for the delays and hope you'll reconsider your opinion of our service given the state of our industry. Thank you for taking the time to provide your feedback.