Oasis Windows

Horrific. 1) the windows did not pass city of Vancouver. They were missing stickers & when the city tested them they were below standards. They were removed by Oasis to be repaired however they are well behind the promised day & do not return calls. 2) if you pay by credit card they keep your information. I put a portion down in the beginning when they were delivered but afterwords advised Oasis they didnt pass & no payment should be charged until work is completed. I advised 5 different people however they still charged me. 3) extremely behind the dated when they promised the windows by 3 weeks, the time wasted since inspection & removal of the windows. It has caused me close to 2 months delay. 4) their customer service is horrible. We used to use Oasis in the past but I think new management doesnt understand how to treat customers fairly.

I am not the only individual where the windows didnt pass. Currently 2 other people in Vancouver are facing the same issue. They are price wise cheaper but honestly better to pay more since my carrying cost has surpassed the difference.

It's simple. Give me one day's notice and install my windows or give me a refund. It's been FOUR MONTHS. Still no windows. Last time your guys came to try to install my windows was at night while my wife was teaching piano to children.  AT NIGHT with no warning!  I need one days notice...like the cable guy or the telephone company. I need time to move furniture in two rooms before you install.  Last time you gave me six days notice....six days?  I'm supposed to take six days off work and sit at home waiting?  My wife is supposed to stop teaching piano for six days?  
Wow.  I don't get it. Four months to make my windows and give me one day's notice to install them and you can't even do that??? But, I can't complain too much because you have had my money for four months.  
What a way to do business.
I'll wait a week or so longer to hear from you and then I will take legal

got all my reno windows from Oasis 19 years ago when conducting a reno on present house - every one has now failed - condensation build up between the panes! I have original windows in the house that are 40 years old and still fine - no breakdown between the panes. Contacted them and they are not interested to remedy - they are a joke - stay well clear of them!

I don't know how these guys are still in the market!!
I asked them for a quote on a house in West Vancouver. they send someone to see the job and after the first visit, they asked for a deposit to bring their installer to do the exact measurements... I paid them $21000 as a deposit . 2 installers came to the house with track pants! and said they can not do the job! they just waste my time for 3 weeks and when I asked for my deposit they just passed me to eachother
i called them 100 times and after a lots of back and forth they asked me to go to their office and pick up my cheque.
i drove from north van to Surrey and after I deposit their cheque to my Bank accout their cheque """"Bounced""""!! I called their office 10 times and they never got back to me.... dont trust these guys u will regret it.

Great service. Hartej and Sarabjeet arrived as scheduled (actually called and asked if they could come a little early). They were efficient, knowledgeable, polite and courteous. They cleaned up after they completed the job. I was very impressed with their work and love the new window. I would use Oasis again.

Surjit and Turinder came to install my four windows.
These two gentlemen are respectful, polite and swift. I am very pleased.
I would recommend them to anyone requiring new window.

Katherine S

Don't waste your time and money with Oasis Windows. Forced me to prepay and final installed the window after 3 months and a dozen follow up calls. Window looks terrible and i will need to have it repaired

Used Oasis to install windows approximately 10 years ago. Windows are good but have found customer care very poor. Have been trying to get a call back to replace a cracked window for over a month. Never received a call back so finally on a 4th call talked to someone who said it would cost $125 just to measure the window; cost and instillation would be another charge. I would have thought a 5 minute job of measuring 1 window would be included in the cost of replacing it. Will find someone else to do it. Good windows just don’t expect customer care afterwards.

Oasis sold me front bay windows 4 years ago that leak like crazy after several attempts to fix. Seriously, look elsewhere when shopping for windows as you are likely going to get an inferior product.

Waited weeks beyond initial promised date for windows last year. Arrived with no screens. Waited weeks for screens, finally arrived and only half fit. Several windows do not slide properly and have the mechanics hanging out the bottom so we are unable to lock the windows or have our alarm installed correctly. We have been attempting to have this resolved since last NOVEMBER. We have been unable to enjoy our large sliding doors onto our deck this summer because the screens dont fit and, in fact, don't even touch in the middle. We have emailed and phoned multiple times and are told we are on the service list, we are not on the service list, someone will be there "tomorrow". I was told someone would be here today and to call in the morning for the time. I have been waiting all day and nothing. I called this morning. These issues are nearly a year old and we will NEVER use Oasis windows again. I have filed a complaint with the BBB and the next option will be legal action.