My tenants called informing me there was something wrong with the furnace as there was no heat coming from it for the last few days. Worried that it might get too cold at night for their kids, I wanted to get this resolved as quickly as possible. The Gas company was at the house earlier in the day and advised me of the problem and what exactly needed to be fixed so I made some calls to a few different places to see how soon they could get out to fix the problem. Most of them were unable to make it there the same day or charged ridiculous dispatch fees. Clear view advised they could come out today and would charge me regular hrs dis patch fee even though it might be after hours and told me they could have it fixed today since they carry parts with them. I asked them to please let me know when they arrived so I could go over to my property if I needed to. The repair man was helpful as he called me when he arrived at the property and told me he would just call me back when he was done checking it out. He then called me again to advise of the problem and that he didn't have the part but another van did at another site so he would go there and get the part, come back and repair it and I asked him to pls call me back. He did exactly that so it saved me lots of time going back and forth between my houses. I went over in person to pay him and he even waived the dispatch fee for me. The service was definitely good (thanks Gerry) and I'm glad they could get it fixed the same day. Good service but in my opinion - but it still seemed a bit pricey compared some of the others but they were the only ones that could do the same day service which is what I really needed.
- Approximate cost of services:
- $800.00
- Company Response
Doreen,
We are glad you shared your experience with us and will be sure to pass the compliments to Gerry. We love hearing about our clients' experiences after the work is done and appreciate you taking the time to leave your feedback!
Our prices are carefully crafted and adjusted quarterly. - what we do is quote UP FRONT, prior to the work being performed, so that the homeowner can make an informed decision based on the exact price, as opposed to an hourly rate plumbers low-ball guesstimate. You're right - we are not the cheapest in town and will never aspire to be!! But nor are we the most expensive, believe it or not! We ensure we're within 10%-20% (higher and lower) than who WE consider to be our competition.