Action Movers

AAA Action Movers were excellent. They did exactly what they said they would do and the men they sent were great. We used Bandstra last fall to move my parents and they were terrible. I would recommend these guys to anybody preparing to move.

The company was sold to new owners not long ago.
My original quote, done physically after a walk through of my home, was $7500.00. My goods were held ransom unless I paid what was requested, double the original quote, only $250 short of $15,000.00 and that had to be paid by credit card only. If I did not pay this amount, they would not deliver my property.

The driver was sent to Vancouver, along with a helper, from Calgary, and I was charged the air fare, hotel and expenses. The driver barely spoke English, read even less and the helper neither spoke, nor read English. My carefully done lists and diagrams meant nothing to them. They stacked fragile china under books, turned boxes upside down and put things wherever they felt like putting them. The damages were astronomical in breakage, scratches, and dents. Mirrors were shattered, china broken, light fixtures broken because of mishandling, the box of the box spring, which is hard maple, snapped in two and everything was filthy dirty. I also had to pay for the rental and fuel of a smaller truck because the driver was not confident enough to back into my yard. Goods were then offloaded from the big truck to the small truck and then offloaded anywhere they pleased. Action Movers would not answer my phone calls or emails and finally, did not respond to my registered letter.
Do not use this company under any circumstances. During the move the employees loading were harassed by text messages and phone calls. They worked in unsafe conditions, loading the truck without lights and without a break to eat food or drink for longer than 12 hours. The manager did not bother to bring lights out after they requested them so I provided flashlights, which helped, but by no means were adequate.
This company should be shut down.

My mom and I recently moved furniture from storage to a new apartment downtown. John and Kyle were beyond exceptional at their job this day. They were friendly, helpful, effecient and courteous. This is the fourth thime we have used Action Moving, due the the exceptional experience received time and time agian. I highly reccommend anyone moving to call Action Movers!

Mandy

I was going through this site and came across this company who I used for moving 2 years ago. Even though this move was a while ago, I wanted to post a review because this company made my last move so easy - and I'll never try moving without Action Movers again! I was surprised by the last review here, so I wanted to post about them.

Action Movers showed up on-time with 2 movers at my old apartment and worked patiently with the elevators from the 26th floor. They had brought boxes and wardrobe boxes a week before, giving me plenty of time to pack. They tell you up front about how long things will take, and use realistic estimates for driving between destinations.

It was also raining the day of the move, and at my new place, they took their shoes on and off each time they came into the house! This blew me away - not many many people in the service industry have this kind of courtesy.

As a result, I've used them for even minor moves since - moving couches, picking things up from furniture stores and even moving things up and down within my house. The manager Mark is always responsive and solution-oriented. No job seems too big or too small for these guys! I recommend Action Movers to everyone I know.

We shopped around for a mover as we were trying to be dilegnet to reduce any damage as result of the move. We went with Action Movers (AM) because of their rate. In hind site we would have gone with our other choice. AM didn't keep to their word on moving fragile items. We had many broken items, including damaged art work because they removed the plastic wrapping before they came into the house. Our granite table top was broken due to oversight in packing up and moving into truck. They attempted this with 2 people (not nearly enough) and it wasn't protected as it should have been. The guy who fell off the narrow plank leading up to the truck was extremely lucky as the granite fell very near his head! After a long day of unloading, the fellow with the paperwork asked me to sign the bottom, very foolishly I did. We should not have until all the damage was taken care of but he said, "Don't worry, everything will be fine. We'll look after this" Well, it wasn't fine. To get started on the claim there was huge disagreement with their person in charge because I signed the form. On top of all this there was a $450 deductible (they call it admin charge) for the replacement/repairs. We had too much going on and the claim was getting further delayed and we never did get any settlement as we were sure they would not be cooperative so we have been out a granite table and have damaged frames to some expensive artwork.
It made for a total inconvenience and a huge headache we didn't need as we had to deal with the aftermath of a move along with family health issues. Go with the pros...Action Movers are not!
** Movers: trying to justify our bad experience we had. Everything with this company was difficult. We tried to resolve but they were uncooperative and by the time we got to the insurance settlement it was into the next year and we pretty much wrote it off and they likely would have told us it was past the time we had to settle. For the record, we hired 3 movers AND they did NOT tell us we had to crate granite until they were are our house. The movers also told us it was ok as is when they were moving it.

I have never hired Action Movers yet but I will in the future and I will tell you why. A few years ago, I purchased a large sectional sofa and had it delivered to my downtown condo. When the delivery truck showed up, the head delivery guy insisted, after very little investigation, that my new sofa would never fit in the elevator and therefore would have to be returned (I’m sure the company he worked for would have loved to know how willing he was to have me return a sofa that represented thousands of dollars of revenue for the company). He didn’t even measure to double check if his instincts were correct. While I was arguing with him, a moving guy (from Action Movers) who was helping someone else move into my building overhead this discussion and offered to move my new sectional sofa into my unit for me and told the delivery guy just to leave it in the lobby. The delivery guy was not too happy which amused me and the sofa was left in the lobby. The Action Movers team had my sofa in my unit in 5 minutes and I tipped them accordingly for their unbelievable graciousness and service. I am a Real Estate Agent in Vancouver and will def. recommend them to my clients.

We moved from a condo to a home in late November and everyone at Actionmovers was very helpful. We liked that it was no frills and there were no sales gimmicks and that they gave what we thought was a reasonable estimate of how long the job would take. All in all, it took about 5-6 hours to move and there was no excessive breaks of any kind. Our movers were very efficient and professional and they took special care with our things. We especially liked that we didn't have to "buy" all our boxes. They will rent you the boxes and return the full amount to you if you return all ofthem. Definitely recommend!

Couldn’t let another day pass without sending you rave reviews about the team that you sent to assist us in packing and moving this past week. They were fabulous – efficient, professional and so great to work with. Thanks for such excellent service. Please pass my thanks and comments on to the guys as well.

Bill was very efficient in his email correspondence. We never had to wait long for an answer and he always addressed all our concerns. From the beginning we felt comfortable with Action Movers, esp. they came recommended from two colleagues as well...

On the day of the move, Garett and Adam were our movers. Both were very friendly and helpful. They brought all the gear (we moved on a very snowy/muddy day and the floor coverings were very helfpful) and both were very careful with our items. Everything was stored and strapped properly in the truck and delivered safely to our new house without any damage. We would certainly use them again for our next move (which hopefully will not be soon ;-)