Action Movers

To whom it may concern,

I would recommend Action Movers to anyone who is looking for an excellent moving company. The movers who assisted me were incredibly considerate, professional and provided outstanding service. They were highly efficient and thanks to them I enjoyed a hassle-free move and am now happily settled into my new home.

With Warm Regards,
Anthony McLaughlin
CEO - Eckhart Teachings / Eckhart Tolle TV

Our issue with Action movers is twice fold. We used them to move 2 families out of one home over 2 days.
I was moving the second day so was not paying attention to what was happening on the first day. The person we spoke to was Mark and he e-mailed us a quote for 3 hours to move a small 2 bedroom basement suite. There were approx 50 boxes, a table, 6 chairs, 4 chest of drawers, 2 beds and some other small miscellaneous items. The movers were slow and billed for 6 hours, as well they broke a chair. They billed for 1 hour travel time as well as a 10% fuel surcharge. I was unaware of these additional costs as I was not involved with the bill.
The next day I moved. We were quoted 6 to 7 hours and the movers we had were a lot faster and joked about the guys who were moving us the previous day. The movers were great, strong and good intentioned, however there were billing problems. When they arrived they advised me of the 1 hour travel time and the 10% fuel surcharge. It is the day of the move, how can i say no? I need to be out of my house and no point in arguing with the movers, they aren't the billing dept.
I was billed for 9 hours, ok only 2 hours over what the original quote was, but 1 hour was "travel time" i wish I got paid to get to work.... As well the 10% fuel surcharge was an an absolute joke. We moved literally 2 blocks!
I called Mark to go over my concerns and he told me that this was a standard in the industry. I am not in this industry so how would I know unless you put it on the quote. As well the 10% fuel surcharge was not on the quote either... They also damaged a chair and an armoire.
I called and spoke to the owner Mark. Mark offered a 5% rebate on the fuel surcharge but never credited us. Oh well, I work in marketing and social media and know that sharing my experience will assist others in not being duped by this company, and hopefully help the company change their ways and be forthright with their customers.
Thanks for reading and I hope you find another mover to deal with.
I am on to share my experience on other websites and social media platforms.

This is my 3rd time using Action Movers for a move. I find the company reputable, the rates fair and the quotes accurate. Mark Hirschi is a complete professional and was a great help with my move setup and booking. The box recycling service is great! My movers were very professional, on time and up front with everything. Good conversationalists too! haha! Everything was done quickly and without issue. I wouldn't hesitate to use Action Movers again, and I am actively referring people who need movers to them.

Action movers is a good company as far as their movers and efficiency go. I have nothing against the workers who actually do the work. In fact, we liked the job they did so much that we recommended them to others and used them upon our most recent move.

We had moved about 2 yrs ago and we remembered the movers and the great job they did so we emailed requesting a quote and was given an acceptable amount and opted to use them again. When I called to confirm the quote it was different, Mark agreed to honor it since I had the email quote. Upon move day the paperwork suddenly showed a travel fee which hadn't been discussed or even mentioned in either the email or phone call. Mark told me that because I had moved before he figured I knew about it. This was unacceptable to me and I was angry. He told me I was charged this the first time too, which was untrue as I found my paperwork later and there was no travel time fee. He offered to meet me halfway and since it was a out of town move I agreed, but still find it unbelievable that this wouldn't be brought up beforehand.

Our final total was just under $500 with all taxes, surcharges, travel fees and the base cost. We signed off on this, but upon checking our credit card statement found that we had been overcharged by $200!!!! We both started thinking back to the first time we used them and had a feeling that the overcharging had happened the first time too. We went back through our credit card records and found that we had been overcharged the first time.

So, word of warning for Action Movers - check your bank or credit card statements after the move!! I know many people who don't and we had to call them both times to get a refund ourselves. We won't be forgetting this a second time and won't be using them ever again unless paying cash.

Thank you very much for the services of your movers:
Adrian, Jason, and Miles. Everything worked out nicely
on the day of the move and Miles was very good at co-ordinating
everything. The 5-ton truck made a difference to making the move
more convenient. It appeared at the initial stages of the move that
the truck was too big, but as we went through the steps of loading the truck,
making the journey across town, and then unloading; the larger truck was
a blessing. Your guys worked hard and did a good job of making it all happen
smoothly. It was a full day of work and not as easy a move as it first appeared.

Thanks again.

Allan

From the very first phone call to Mark I was impressed. I was late booking a mover and they fit me in no problem. Richard and Phillip arrived promptly at 9am and got to work immediately without stopping till the job was done. They were friendly, kind, professional and amazing workers. I picked up free moving boxes a few days before and returned them a few days after. We will never move ourselves again. I highly recommend Action Movers!

I have done my fair share of moving in my time and I would like to thank Kyle and Paul for making this move in May of 2011 my best moving experience. Moving is stressful, that is a fact, but Kyle and Paul did everything they could to make the move easy on me. They were friendly, resourceful, helpful and very hard workers. With other moving companies, I have felt as though I had to keep a watchful eye on the movers to make sure things were going smoothly but not with these guys! They were considerate of my belongings, they worked well with my building caretaker and offered suggestions and solutions to any questions I had.
Being the seasoned mover that I am, people will often ask me who they should use for their move, I feel more than confident in recommending Action Movers to my family, friends and colleagues. I'm sure I will be using them again in the future!
Many thanks!

Angelina

Action Movers are a 1st class moving service for every job, large or small. They were hired to do a rather large job of moving my boss which included everything from packing, transport of possessions to unpacking on the other end over several days. They were highly organized with this monster job and even created a time line plus "action" plan. They finished ahead of time and on budget while providing extraordinary and caring service. Thank you for doing such an outstanding job!