single home ,new garage,unprofessional,disrespectful,ignorant
job number is 1887ws. We bought the home from Montorio 11 months ago, it was on quick possession but the garage was not built at that time. Before I signed the paperwork I asked for them to complete the garage which means insulation, vapor barrier, drywall, etc so Saja said: “yes we will build the complete garage”. After we moved in and countless phone calls to Saja 2 months later they built the garage but still not complete from the inside so that means just from the outside no drywall, no insulation, no vapor barrier etc and we were waiting for them to complete it. After 2 weeks I talked to Saja and she said “my manager is on vacation she can't do anything” so after I waited 3 more weeks I again talked with her then she said that “policy got changed and we cant put the drywall in inside”. we talked to her and told her we asked to have a complete garage then finally she said okay. Then they came finally after 4 months they just did side walls not the front and sealing wall. We were still waiting for the garage to be finished. We talked to saja one last time and to customer service and they ignored us so we give up. On April 20th my garage flooded and I talked to customer service and they sent one guy, he said “there is a leakage because there is no insulation and vapor barrier” so then I again brought up that issue that I told them complete garage and it was like they tried to pawn the damage off on us. No one there took any responsibility at all, the guy named George who is the manger of montorio sounded like he is was questioning me for the leaking in the garage before the garage even flooded. “I already install the drywall in the garage I pay for dry walls and jimmy was telling me that I take out the dry walls then they can fix the problem,” he said, long story short WE WILL NEVER BUY HOME FROM MONTARIO ever again and we regret buying a house from this builder. We would never recommend Montorio to anyone!!! we checked reviews before we got home from them but we underestimated candid reviews and now we’re paying the price for ignoring other buyers experience. I did not mention the rest of the problems we have with the home in this review, cheap quality. Very disappointed with Montorio homes . I bought another house from MORRISON AND THEY ARE THE BEST BUILDER AND THE BEST QUALITY.
don't ignore this review otherwise you will have to face the same problem like me.
- Approximate cost of services:
- $0.00
- Company Response
This is a formal written reply from the General Manager of Montorio Homes, as a follow-up to the telephone conversation you had with him following this review:
"Thank you for reaching out to us and expressing your concerns. The conversation we had, I believe, was engaging and I acknowledged your issues. It is unfortunate that we were not able to come to a consensus on the main issue that you believe we should of drywalled your garage. However, it was acknowledged by both parties that the garage drywalling was not in the signed agreement. We appreciate your honesty. We offered to give you an apology for the mis-understanding/mis-spoken words and as I understood the offer was declined. As such we are in agreement we are to move forward on this matter and it is to be closed. Again thanks for reaching out.