- Approximate cost of services:
- $9,000.00
Thank you for your feedback! As always, it is a great pleasure of ours to serve you!
We appreciate your comments and the trust you have placed in us!
Sorry for leaving your home covered in dust and for the late reply to your concerns. As agreed, we have cleaned your heating duct system at our cost. Thank you for giving us the opportunity to discuss and resolve this issue. Ian Duke
Good morning!
Thank you for your comment! We appreciate getting feedback from our clients. This helps us improve our service and client satisfaction.
As a result of your review, I have met with our team members to revisit how we handle our client's queries, and stressed the importance of complete follow up on our part. Also you are correct, we should have caught the drain hose issue. As part of our upcoming regular weekly technician training, we will be reviewing the steps involved in inspections and troubleshooting. Having said that, I was glad to hear that the company we recommend for duct cleaning caught it and brought it to your attention.
I was happy to read of your overall satisfaction with the service, the technician's arrival to your home on time and the follow up call.
If you would like to discuss any part of your experience with Weathermakers further, please feel free to call me at 780-COMFORT, that's 780-266-3678.
Anna Duke
Owner
Thank you for your feedback! It is great to hear that you have had a positive experience with Weathermakers and our staff. We look forward to serving you in the future ... welcome!