Active Temp Control Inc

Decided to have a tankless hot water heater installed into my home. They came in installed it, and during the installation broke my flashlight, used our milk container to catch old water, and decided that walking to the bathroom was too hard and pissed in our paint tray. They even used old parts on the new tank. A week later the tank broke down and dropped enough water in my basement to destroy the drywall, baseboards, electronics, manuals, and furniture. This caused mould to appear which had to be removed with a level 3 mould remediation. Now I have them by the throat in a small claims court to recover over 8000.00 in damages.

This is why I will let the world know how bad they are.

Do NOT go with Activ Temp Control Inc. it has been the biggest mistake my family has made. Customer Service is horrible, representatives have hung up on us and not picked up the phone when called back, they have been rude and careless. We had no heat for 2 of the coldest days in Canada and absolutely NOTHING was done about it - they are ALWAYS too busy. No one called us back or kept in touch after numerous phone calls and then had the audacity to call us a couple weeks later to talk us into a $100 cleaning. We have decided to go with another company for servicing.

My husband and I had been looking for reliable company to purchase our furnace with, w didn’t really care about price; we just wanted a company we can rely on. The sales man was very informative, and really helped us understand our options for our home. Like I said price was not an objective for us, but I believe the deal they offered was allot better than their competitors in the market. The technician completed the installation very quick, and clean. We are very happy; we’ve recommended Active Temp Control to all of our neighbours.
Anyone who is shopping around should definitely call this company.
A.D

MARK & KAMRAN CAME TO INSTALL HIGH EFF. YORK FURNACE. THEY WORK ACC TO BOOK AND WORK ALMOST CONTINOUSLY 24 HOURS.
I AM VERY MUCH SATISFIED WITH BY THEIR BEHAVIOR AND PROFESSIONALISM.
I HIGHLY RECOMMEND THIS COMPANY TO ALL I KNOW.
THANKS
MUHAMMAD RAHMAN

Just bought my home, with a very old water tank,sales person told me that tankless water heater was good for my home, because is cheaper and better for space. company had lots of choices to choose from, they help me to choose best for my home and family. the price was cheaper than the other company and they were fast and service was very good. I am so happy with them.

Our Rinnai tankless water heater was installed incorrectly and unsafely. There were around 6 code violations including issues that could have resulted in an explosion within our home if they had remained undetected!!! They were discovered thanks to the good eye of an independent contractor we had hired to inspect an entirely different system. Our tankless unit was installed in July 2009 and we suspect that due to high volume of installations trying to meet the Aug 31st Enbridge rebate deadline, our installation was likely subcontracted to an installer that did not have Rinnai certification. We were drawn to this company by their convincing advertising, low pricing, and coverage of taxes. Can you imagine the "price" we'd have paid if we had never known the dangers of the incorrect installation? To their credit, Active Temp Control showed up the next day with experienced installers to correct the mistakes (hence the rating of "1" instead of "0"). Shame on them for not ensuring proper certification for ALL of their installers. The lives and safety of my young family were at stake! How many more bad installations are out there?!?

Missed there appointment twice and they showed up one day without an appointment I let them (unfortunately) go ahead. They made a huge mess didn't clean up ruined the carpet outside my Laundry room. The gas company was called gave me a disconnect notice because it was not installed properly. They came back (different people and these guys where a lot better) fixed the deficiencies but I still don't believe it is 100%.

I just purchased a furnace, AC, and tankless waterheater from Active Temp. The intallation of all three units got done in one day with a professional team of installers which was amazing.
I priced with two other hvac company however the price Active Temp offered me was alot cheaper.
Overall great work and I'm very delighted that I dealt with such company.

I needed a new water heater, the sales rep. sugested the tankless,because it saves money and energy. I am a woman and dont understand much about such things. He explained the product to me very well. When the instuller came, he further explained the functions, and the usage. The work he did was so clean. Also, I called teh office a few times with questions, they were great the service they offered was exellent, both the sales rep and the instuller were very knowledgable, and helpful. I am a very happy customer and will recommend to others.

I had purchased an air conditioner from active temp control about two weeks ago, i had called around to several companys looking for a decent price. I called Active Temp Control and had a sales rep come out to my house. The sales rep knew exactly what he was talking about and was very helpful on giving me information about the different brands and prices. I signed a contract that day, and two days later the office called me with my appointment date. The installers that came to my house were very nice and did such a good job. I am very pleased to say that i am very happy with the installation and the work the men did. I have told my friends and family to call Active Temp Control if they need to get a A/C, furnace, or tankless installed. My mother called and got a furnace and tankless installed and she loved the job they did too. I am very pleased with Active Temp and will definately be calling them in the near future. Thanks Active Temp for the wonderful job you did.