Worst building experience we have ever had. Don’t waste your money or time with them. Salesman Ross is rude and pushy. Not only that but was dishonest to us and held information back knowing full well that once we signed the contract there is no way to get out of it. In other words they will tell you anything they think you want to hear and then tell you to bad so sad later.
1)Didn’t tell us we had to put 30% down for every upgrade we do.
Asked for French doors and then when we signed salesman waved his hands across the contract saying don’t worry about that. Turns out we signed not to get French front doors.
They offer one grey exterior package and 5 beige and 7 red. When asked why they say that the other packages far out perform the grey. Yet somehow both out niegahbours picked it. We were forced to upgrade to the modern elevation where for some reason is mostly grey colour pallets. When asked if red and beige are what there customers truly want why so many dark pallets with the $40000 upgrade. They don’t answer that question. Maybe because they try to force you to pay the $40000 to get a house that doesn’t look like it was built in the 50’s.
We asked if we can do an in-law suit. Salesman said yes no problem. Two weeks later we get an email saying they might not be able to do it. Turns out they made it happen but my problem with this is you have a salesman representing you that doesn’t know what you can and can not do to the house? So we got stressed about this for 2 weeks before they finally told us it can go through. Not even an apology. Just a suck it up basically.
Now we have been told that our move in date has been moved but at least 4 months. I emailed explaining that that will cause us to have to move in the winter. As well we have to sell our house at a slower time of year therefore getting less offers because of fewer buyers at that time of year. When asked if there would be compensation we were told no to no surprise and given a generic email. They did however offer to let us move in even later to an even slower time of year for real estate. Thought that was nice of them.
We found out from friends that they are also 2 years behind schedule in the Paris development. Not to mention now they are trying to sell an entirely new phase in our subdivision when it’s all ready at least 4 months behind. Makes sense to not off more when you can’t swallow what you have.
Also found out I have cancer and this situation has been stressing me and my family out for some time. Do they care? Nope. Asked if since we have had such a horrible experience with them if we can have our $70000 back that we have provided up front as they haven’t even started yet. We were told no and to contact there legal dept.
just deplorable behaviour and business ethics from this company. They will be dishonest to get what they want. STEER CLEAR!!!
- Approximate cost of services:
- $750,000.00