Centra Windows (Calgary)

We were impressed with the installation as the 14 windows were being installed, noticed only one scrape on a bathroom wall, but then the doors were installed on the last day.
We were expecting the doors to be slate coloured exterior and not expecting holes in the doors sides.
Our salesman explained the holes are from how they are secured in transit and apologized for our misunderstanding about the colour as Supreme does not paint the doors.
He advised how we could fix the holes ourselves, sent 2 pages of small print, including best practices, remove the doors, cleaners to use, paint etc.
We would not have purchased doors that were not a finished product and I am upset about, if not deliberately, being allowed to misunderstand the product we were buying.
I have to rate as 5 out of 10 because of the sick feeling I have from "our misunderstanding" instead of the 10 out of 10 I thought during the renovation.
Beware of what you think you are getting, terms used on contract "Detail DB, Adj Strike, CD2BM, Slate, Slate Clad Jamb, Satin Nckl Hinges, Viewer" may look like a Slate exterior is included.
No effort has been made by Supreme Windows to rectify beyond how to fix the holes and colour myself.
Jeff & Ruth

Supreme replaced over 100 exterior windows in our condo complex with a very high quality product. The craftmanship of the product was excellent. The team of well trained professional stallers were very polite and respectful to all unit owners. The project was installed on time and as quoted.

Supreme states on their website that they stand "behind their quality products and craftsmanship." However, what we found was that they supplied us with poor customer service and low quality windows.

After only a year, the black rubber sealant around the window corner has completely come off. When we contacted the service department, they stated, "the windows were most likely this way from the beginning." And that they can only send someone "to clean it up."

"Cleaning it up" doesn't fix the problem. Weather stripping around new windows shouldn't be worn away after only a year. When we requested to speak to a supervisor, we were further ignored.

At the end of the day, the pictures speak for themselves. In fact, we had our bottom floor windows replaced by a different window company and you can see the huge quality difference.

So at the end of the day, I paid thousands of dollars for poor quality windows to a company that doesn't stand behind their product.

We had used Supreme for our first window replacements so it was easy to ask them back for more window replacements. They are very professional, their installation was fast and well done and we really love their windows. Quality stuff!

Excellent prompt and great service.
No mess or clean up. Very professional and great quality
Several years later made a service call about my old patio door and screen doors. Came with in several days and again fixed both screen doors
Went beyond duty.
Very pleased with them and highly recommend them
Reanne

Supreme Windows had my windows ready well before the date they had given me. They did a great job of removing the old and installing the new ones. Spread tarps and cleaned up very well after the project. There was no damage to the exterior of my house which made me very pleased. IT WAS A GREAT FIT.

Had 4 windows replaced with a different company in 2015, over all experience and finished product was quite disappointing. Dreaded going through that again.
2019 winter caused one of our old windows to split between planes causing mold to grow inside window, not wanting to use the same company again a Co-worker recommended using Supreme Windows as he had some replaced using them recently and was quite impressed.
Contacted Supreme Windows and Les was the one to reply to my email, Les came by and right away made my wife and I feel very comfortable and relaxed chatting about all windows, after having a look at our window problems Les went through our options we told him our budget and he stuck to it also guaranteed us we wouldn’t have to go through the same problems we did the first time around with that other Window Company (EC). Took about 4-5 weeks for our windows to be made and the call came we booked a Saturday, Matt the Crew lead liked working Saturday’s. Matt and his crew showed up and went right to work. Everyone was friendly and did there best to stay out of our way while doing their job. Took most of the day but the installation looks fantastic very impressed with the excellent workmanship. They cleaned up after they were done and made sure we were completely satisfied before they left. Look forward replacing the rest of my windows in my house with Supreme Windows in the near future.

Efficient and hard working (on a very cold day). Made the window replacements look simple. The door took longer due to a defect in the provided materials, and the replacement exercise took way longer than it should have done, but it was all resolved eventually, and satisfactorily.

We needed to replace 7 windows and the back door of our 2 level home in SE Calgary. We received a quote from Les at Supreme along with one other. The quote was provided very quickly and was most reasonably priced so we chose Supreme Windows to do the work. Zack, Lucas and Alex did the replacement in 1 1/2 days. Everything was done exactly as discussed with Les, who did the initial visit and provided the estimate. The installment crew did excellent work on the installations and did a thorough job of cleaning up after each window and the door were replaced. We are very pleased with the quality of the windows and door we received and especially pleased with the high quality professional job done by Zack, Lucas and Alex. Thank you!

We received quotes for replacement of our main floor windows and chose Supreme Windows for the project. Their quote was quick, professional and very detailed, and they even estimated the Alberta rebate amount. Their timeline for installation was right on target, very professionally installed and the windows themselves were of exceptional quality. Any questions that we had were promptly answered showing that Supreme was a company which is concerned to provide their customers with fair and quality service. We are very happy with our new windows and highly recommend Supreme to those looking to replace or upgrade.