Centra Windows (Calgary)

We have had the pleasure of receiving exceptional service from Jack Baines, Greg, Jose, Dave MacDonald and Kevin from Supreme Windows over the past year. Jack's years of experience in the industry ensured that he understood our needs. He made recommendations based on his vast knowledge of the products available and specific to our budgetary requirements. Jack's response to our requests was always immediate. Dave and Kevin were very flexible with respect to scheduling our window installations during the days that we requested. Working as a team, they provided the installation crew that we had requested. We replaced all the windows in our home and our back door. Greg and Jose finished the installation of our 3rd set of windows today. These two installers are extremely professional, courteous, knowledgeable and flexible. Jose and Greg paid meticulous attention to detail in every step of the installation process. They were respectful of our home and worked very well together to ensure that we were happy with our new windows. We appreciated that they took the time to answer our questions, explain processes and resolve any concerns. Greg and Jose would call on the morning of the installations to ensure that we were aware of their time of arrival on site. They were very professional in their work and really paid great attention to detail in cleaning up the work site. Their interactions with us demonstrated a real commitment to providing exceptional customer service. In fact, both Greg and Jose went above and beyond our expectations each time they worked in our home. Many of our neighbours stopped by to watch them work, ask questions, and have since returned to request specifics about our order to help them place their own for windows and doors from Supreme Windows. We are very grateful for the outstanding work done in our home and really happy with our new windows and doors. In comparison to three other window companies, we found Supreme Windows to be highly cost effective with respect to the quality of products and service provided. We are actively recommending Supreme Windows to all of our contacts.

Karl really knows his stuff. After talking to several friends, neighbors, and contractors in regards to window replacements for our home, we were left with many concerns and unanswered questions. Karl came in and walked us through every consideration, answered every question fully, had full confidence in the products he was recommending, and even offered great advice and personal experience on some other unrelated renovation projects we were considering. Karl was "bang on" with every nuance regarding our window replacement, and after 2 (hard) winters we could not be happier with our choice of products and contractor."
Ron

From the moment I entered the showroom to the install crew leaving my home, changing out all the window in my home was an amazing experience. The salesman was well informed, gave me great suggestions on changing some windows to obscure glass to let in more natural light. Explaining the product and what to expect with timelines and install was very helpful. The install crew worked as a team to get the old windows out and the new ones in level, centered with attention to detail on the casing install. It has made such a difference to the whole look of the house inside and out, I am thrilled!! Thank you.

Hi Karl
There is a significant difference in the comfort level of our home since installing the windows. There is no longer cold draft in the north facing bedrooms and the windows are significantly warmer when touched compared to the old windows. We have not had any condensation on the glass either which use to form and drip down onto the wood frame. We were very happy with the professional job done by the installers. We are very please with quality of the windows and feel they were worth the investment.

We recently decided to replace several 50 + year old windows in our house and Supreme was one of the companies we requested a quote from. Karl was fabulous to deal with - from the outset, we were impressed with his professionalism, enthusiasm and the suggestions he made. We wanted some of the windows to be fitted with opaque glass, and we appreciated his creative suggestions for combining different glass patterns for a unique design. The windows were installed on time and the whole process was relatively painless; the installers were courteous and cleaned up after themselves. The first few months of this year have been extremely cold, and our new windows have performed beautifully - we had expected it to be warmer as a result of changing the windows, what we did not expect was how much quieter our house would be! We love our new windows - not only how beautiful they look, but also how well they have performed to date - and we will definitely be calling Karl when we need to replace any other windows in the house.

I would like to say that Karl Bergan is very good at products he sells to the customers he encounters. I started buying windows from karl in 1996 for my home in Glenbrook. I purchased front picture window at the front of my home, the seal was broken on the frame,Karl suggested to replace with there argon gas filled window to save energy. I can honestly say after the install, what a diffrence to the living room temp stayed at a more consistant temp. The picture window was insalled about 2007. I have replaced all windows accept one kitchen. Both insulated front and back doors. Supreme windows makes a quality product.

After twenty two years, it was about time to replace our home windows. We did receive a number of quotes from different suppliers and the prices were reasonably competitive. We knew nothing about window replacements, types, or the advantages of triple pane argon windows. Then we met Karl Bergen, Renovation Consultant from Supreme Windows. Karl was gentle, not pushy, courteous with a vast knowledge on window types explaining and educating us on all the advantages of these types of windows, the product and installation process. He provided us with quotes the very same day and worked with us to get the best price without compromising the product or service. To date we have had 8 windows and 1 entrance door replaced. The service, product, installation and clean up was exceptional. We have just received our quote for 5 more windows from Supreme. Karl Bergen is professional, knowledgeable and provides same day service, quotes and responds immediately to our needs and enquires. As far was we know, Karl Bergen is the only industry window consultant who guarantees without a doubt, that your existing window coverings and blinds will fit in your new window frames. If you are considering window replacements, you best bet by far is Karl Bergen Supreme Window Renovation Consultant. Give him a call, you will be extremely pleased and confident with his professionalism, knowledge, pricing and responses to your needs. Karl is the best there is within this industry, you can't go wrong!

I waited a year and half before I decided to write this review, as I wanted to go through a winter before I told my story. I couldn't be happier with my choice of windows that I chose. Ed Jensen was very knowledgeable and professional with dealing with me. My house is a lot warmer since I changed out the windows. The installers were very friendly and professional. I have referred numerous friends to use this company and I highly recommend them!

This is the 2nd time we have dealt with Karl Bergen and Supreme Windows. The first time was in 2011 when we had 5 new windows installed - Triple Glazed Solarguard Low E, Argon gas filled, both casement and awning. The results were phenomenal. No longer did we have to peer out though ice-covered aluminum sliders or feel winters' chill through the glass, plus they look amazing. Karl was outstanding to work with. His valuable advice, expertise, vast knowledge, and the time he spent with us was second to none. The paperwork he supplied for us was detailed, precise and professional, and any communication was followed up with immediate phonecalls and emails. The crew who installed the windows were wonderful. Polite, professional, hardworking. During this 1st installation, we had a family tragedy occur. Even during this time when the house quickly became filled with many people arriving amidst obvious grief, the crew quickly and efficiently finished their task, including thorough cleanup of the job site afterwards, extremely respectful of the situation and those involved.
This 2nd installation is for a bathroom window, and we would not consider going with anyone but Karl and Supreme Windows. Once again, Karl spent personal and unhurried time with us giving valuable advice, comments and suggestions, and followed up immediately with detailed confirmation. Karl and Supreme staff even accommodated a 'Rush order' because of our perceived timeline. In addition, and this illustrates once again 'over-the-top customer service', Karl spent additional time providing us with drawings of step-by-step reno ideas and expert suggestions for area around the window that he sketched out in absolute detail. We have huge respect for him and his incredible wealth of knowledge and willingness to share it. Our thanks to Karl, and we look forward to the near future when the bathroom renos and subsequent new window from Supreme will be completed.
Maureen and Rob

Hello Les,
Steve and Heather Watkins here, thinking about getting more work done. Wondering if we might get a quote for a window this Spring? By the way, we are TOTALLY happy with the Bow window that your team replaced last September--no drafts, no condensation and beautiful view! Looking forward to hearing from you!
Heather Smith-Watkins